Help Desk IT Support

The CompTIA A+ 901 training course is the ideal foundational qualification to begin a career working with cutting edge information technologies. It covers laptops, desktops, tablets and mobiles and this qualification will provide you with the knowledge and skills to troubleshoot networking and security issues within operating systems such as Windows, Apple, Android and more.

The CompTIA A+ certification is the first step towards a professional IT support career. This training course includes the globally recognised CompTIA A+ 220-901 training course, which is the first part of the CompTIA A+. This will cover all the knowledge required to provide computer maintenance support.

Why study CompTIA A+ online?

Technological improvements and advances in educational design mean that studying online is no longer just a low cost alternative to traditional training methods. In many respects our online courses offer training which is superior to the majority of available “classroom” options.

Not only is the effectiveness of the training process enhanced, but also the convenience and overall cost efficiency of studying online makes it a compelling option for training. You can learn at your own pace and can repeat each section as many times as required unlike in a classroom environment.

Studying at your own pace, rewinding and going over the material as often as you need improves your long-term memory retention and makes studying more rewarding.

Curriculum

Module 1: Introduction to Personal Computers and IT Certification

Course And Instructor Introduction
Personal Computer Concepts – Part 1
Personal Computer Concepts – Part 2
Becoming An IT Professional
Certification Basics
Review

Module 2: Internal Hardware Components

Motherboards – Part 1
Motherboards – Part 2
BIOS Part 1
BIOS Part 2
Power Supplies
Central Processing Unit – Part 1
Central Processing Unit – Part 2
Memory – Part 1
Memory – Part 2
Review

Module 3: Storage Fundamentals

Storage Overview
Magnetic Drives
Solid State and Flash Drives
Optical Drives
RAID Technologies
Tape Drives
Installing Hard Drives
Review

Module 4: Expanding Hardware Capabilities

Expansion Components Overview – Part 1
Expansion Components Overview – Part 2
Expansion Technologies – Part 1
Expansion Technologies – Part 2
Video Cards
Sound Cards
Networking Interface Cards
Alternative Expansion Devices
Review

Module 5: Working with Peripheral Devices

Peripheral Devices Overview
Input Devices – Part 1
Input Devices – Part 2
Input Devices – Part 3
Output Devices: Video Monitors – Part 1
Output Devices: Video Monitors – Part 2
Output Devices: Printers And Scanners – Part 1
Output Devices: Printers And Scanners – Part 2
Output Devices: Printers And Scanners – Part 3
Output Devices: Printers And Scanners – Part 4
Input And Output Devices
Review

Module 6: Mobile Devices

Mobile Devices Overview
Laptop Computer Components - Part 1
Laptop Computer Components - Part 2
Laptop Computer Expansion Capabilities
Replacing Portable Computer Components
Additional Mobile Devices - Part 1
Additional Mobile Devices - Part 2
Mobile Device Ports And Connectors
Review

Module 7: Computer Networking

Networking Fundamentals – Part 1
Networking Fundamentals – Part 2
Network Devices – Part 1
Network Devices – Part 2
Cable And Connectors – Part 1
Cables and Connectors – Part 2
TCP-IP Fundamentals – Part 1
TCP-IP Fundamentals – Part 2
TCP-IP Fundamentals – Part 3
TCP-IP Fundamentals – Part 4
TCP-IP Fundamentals – Part 5
TCP-IP Fundamentals – Part 6
Internet Connectivity
Wireless Networks – Part 1
Wireless Networks – Part 2
Review

Module 8: Hardware and Network Troubleshooting

Troubleshooting Models - Part 1
Troubleshooting Models - Part 2
Troubleshooting Physical Issues - Part 1
Troubleshooting Physical Issues - Part 2
Troubleshooting Physical Issues - Part 3
Troubleshooting Physical Issues - Part 4
Troubleshooting Networking Issues - Part 1
Troubleshooting Networking Issues - Part 2
Troubleshooting Mobile Devices
Troubleshooting Printers
Conclusion

Please note that the official exam is not included, however for those who complete the course, they will receive a completion certificate upon request.

This training course is perfect for those who are new to IT and wish to gain an understanding of the fundamentals in order to begin their IT career on a solid foundation. This course is also ideal for those IT professionals who are looking to validate their experience with a leading certification.

There are no official prerequisites to study this training course.

IT Technician
1st Line Support
2nd Line Support
IT Engineer
Service Desk Administrator
IT Support Analyst