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Healthcare Customer Service Representative

CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Training Express Ltd

Summary

Price
£12 inc VAT
Study method
Online
Duration
6 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

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Overview

In today's healthcare landscape, exceptional customer service isn't just desirable – it's essential. Patients and their families rely on compassionate and efficient interactions to navigate their healthcare journey effectively. With our course, you'll learn how to deliver unparalleled support, creating positive experiences that leave a lasting impression.

In this comprehensive curriculum, we immerse you in the art of patient-centric service, unveiling the nuances of effective communication and the intricacies of medical terminology. You'll master the delicate balance of compassion and professionalism, honing your skills to provide seamless support across various medical settings.

Key Features

  • CPD Certified Healthcare Customer Service Representative Course
  • Instant e-certificate
  • Fully online, interactive Healthcare Customer Service Representative Course course with audio voiceover
  • Developed by professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance

Corporate Training

  • Designed Specifically To Meet The Needs Of Corporate Training Programs
  • Industry-standard Course Lengths Aligned With Market Standards
  • Trusted By 10,000+ Businesses Worldwide
  • Boost Learning, Cut Costs
  • Strategic Alignment With Business Goals
  • Data-driven Insights And Industry Benchmarks To Adapt Training To Evolving Needs
  • Current & Relevant Content Regularly Updated To Stay Relevant

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

As you delve into the world of healthcare customer service, you'll discover the power of empathy in transforming challenging encounters into moments of understanding and resolution.

Explore the depths of customer service operative skills, where you'll learn to navigate scheduling complexities with finesse. Join us on this transformative journey, where every interaction becomes an opportunity to create a brighter, more compassionate future in healthcare.

Course Curriculum

  • Module 01: Introduction to Patient Customer Service
  • Module 02: Effective Patient Customer Service Training
  • Module 03: Areas of Patient Customer Service
  • Module 04: Customer Service Operative Skills
  • Module 05: Organising Schedules
  • Module 06: Medical Jargon and Terminology
  • Module 07: Effective Filing Systems in Medical Offices
  • Module 08: Patient Customer Service Soft Skills
  • Module 09: What Customer Service Is to Different Medical Professionals
  • Module 10: Providing Customer Service and Support to Colleagues
  • Module 11: Handling Difficult Customers

Learning Outcomes:

  • Understand patient service importance in healthcare environments.
  • Develop effective communication skills for patient interactions.
  • Acquire knowledge of medical terminology for efficient communication.
  • Enhance soft skills to handle challenging patient situations effectively.
  • Learn to organise schedules and maintain efficient filing systems.
  • Gain insights into providing support to colleagues and handling difficult customers.

Accreditation

All of our courses, including the Healthcare Customer Service Representative Course are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Healthcare Customer Service Representative.

Certification

Once you’ve successfully completed your Healthcare Customer Service Representative Course, you will immediately be sent your digital certificates. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Healthcare Customer Service Representative Course certifications have no expiry dates, although we recommend renewing them every 12 months.

Assessment

At the end of the Healthcare Customer Service Representative Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Who is this course for?

This Healthcare Customer Service Representative Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Healthcare Customer Service Representative Course is ideal for:

  • Individuals aspiring to work in healthcare administration roles.
  • Healthcare professionals seeking to enhance their patient interaction skills.
  • Students preparing for entry-level positions in medical offices.
  • Those interested in assisting patients and colleagues effectively in healthcare.
  • Employees aiming to improve their customer service skills in medical settings.

Requirements

Learners do not require any prior qualifications to enrol on this Healthcare Customer Service Representative Course. You just need to have an interest in Healthcare Customer Service Representative.

Career path

After completing this Healthcare Customer Service Representative Course you will have a variety of careers to choose from. The following job sectors of Healthcare Customer Service Representative Course are:

  • Medical receptionist
  • Healthcare administrator
  • Patient care coordinator
  • Medical office assistant
  • Customer service representative
  • Healthcare support worker

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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