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Having Difficult Conversations Professional Course
Reed Business School

Having Difficult Conversations Professional Course

Summary

Price
Enquire to get more info on pricing
Study method
Onsite
Duration
1 day · Part-time or full-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students

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Overview

The "Having Difficult Conversations" course is a specialized training program designed to equip individuals with the essential skills and strategies required to navigate challenging discussions effectively. This course focuses on providing participants with the tools to address sensitive issues, provide constructive feedback, and reach positive resolutions

Description

The program covers a range of topics related to having difficult conversations, including:

  • Recognizing the importance of effective communication in addressing challenging issues.
  • Preparing for difficult conversations, setting objectives, and selecting appropriate settings.
  • Developing active listening skills to better understand and empathize with others.
  • Providing constructive feedback and managing emotional responses during discussions.
  • Techniques for reaching resolutions and building positive relationships post-conversation.

Who is this course for?

This course is ideal for individuals in professional settings who may encounter challenging discussions in their roles. It is suitable for managers, team leaders, and anyone seeking to improve their communication skills in sensitive situations.

Requirements

For optimal learning and practical application, this course is most effective when taken by a group of at least 4 participants or more.

Questions and answers

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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