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Handling Objections & Overcoming Barriers to Sales Certificate - CPD Certified

Student Discount Card Eligible | Lifetime Access | Online certified training |Online certificate and exam included


Be-a.co.uk

Summary

Price
£48 inc VAT
Study method
Online
Duration
Self-paced
Qualification
No formal qualification
CPD
1 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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Overview

Handling Objections & Overcoming Barriers to Sales Certificate

Dealing with consumer objections is a huge part of any sales position. Not every customer is going to be easily convinced that your product is best for them, and they may come up with numerous objections to the sale.

Part of your job is to seriously address these concerns, taking the time to thoroughly understand each one. Only then can you go through the steps that you need to take, in order to overcome them, convincing the customer that your product is the best one for their unique needs.

This course goes into detail regarding how to handle sales objections throughout your career. It begins by giving you an overview of the preliminary skills that you need to master, before you can begin handling any customer concerns.

Next, we will review the most common types of objections that you can expect to encounter, along with a few quick tips on how to overcome them.

We will also cover more general techniques that can be applied to other types of objections.

Finally, we review ways in which to handle complaints, which are essentially objections from customers, once the sale has been completed.

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

You will Learn:

  • Why you need to develop credibility early on in the sales process
  • How to overcome misunderstandings and scepticism regarding a product;
  • The importance of asking questions, when dealing with customer objections
  • Why you need to tackle the biggest objection first
  • The role of listening in handling complaints
  • The best strategies to use, when dealing with objections or complaints from existing customers

Benefits of taking this Course:

  • Learning important communication skills that you need, in order to close sales
  • Learning how to address issues, such as customer indifference to your product
  • Understanding the important role that honesty plays in the sales process
  • Understanding why you need to develop a keen sense of empathy, when dealing with customers
  • Learning how and when to follow up with your customers


Course Modules/Lessons

  • Module 01: Introduction
  • Module 2: How to Turn Things Around
  • Module 03: How to Overcome Most Barriers to a Sale
  • Module 04: The Pitfalls that you need to Avoid

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Requirements

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

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FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.