Handling Aggression Course

Neil Thompson Academy

Reed courses certificate of completion

Digital certificate - Included

• Introduction 12:46

  • 1: Introduction - Handling Aggression-HD Preview 02:46
  • 2: Module Companion E-book Handling Aggression 10:00

• Lesson 1: Making yourself safe 19:54

  • 3: Lesson 1.1: What situations produce aggression? Preview 03:36
  • 4: Lesson 1.2 : Effective use of conflict management skills Preview 06:21
  • 5: Lesson 1.3: Preventing Aggression 09:57

• Lesson 2: Warning signs 26:37

  • 6: Lesson 2.1: Situational Signs 07:42
  • 7: Lesson 2.2: Recognizing the Warning Signs 10:12
  • 8: Lesson 2.3: Recognizing the Warning Signs (cont.) 08:43

• Lesson 3: Defusing the situation 36:05

  • 9: Lesson 3.1: Defusing the Situation I 07:37
  • 10: Lesson 3.2: Defusing the Situation II 12:00
  • 11: Lesson 3.3: Defusing the Situation III 16:28

• Lesson 4: Protecting yourself 21:34

  • 12: Lesson 4.1: Protecting Yourself I 04:18
  • 13: Lesson 4.2: Protecting Yourself II 10:02
  • 14: Lesson 4.3: Protecting Yourself III 07:14

• Lesson 5: The Aftermath and Grief 32:57

  • 15: Lesson 5.1: The Role of Adrenaline 05:43
  • 16: Lesson 5.2: Dealing with the Aftermath 12:14
  • 17: Lesson 5.3: Grief, Crisis and Trauma 15:00

• Lesson 6: Do's and Don'ts 19:53

  • 18: Lesson 6.1: DOs 08:53
  • 19: Lesson 6.2: DON'Ts 08:59
  • 20: Lesson 6.3: Challenges and Rewards 02:01

• Conclusion 01:39

  • 21: Conclusion - Handling Aggression-HD 01:39

This particular course has been developed to help staff and managers across a wide range of organizations and sectors to develop their knowledge, skills and confidence. Participants will be helped to:

• Understand the human and financial costs of aggression and violence
• Recognize the warning signs of impending aggression
• Develop strategies for preventing aggression; defusing it; and dealing with the aftermath.

No one can guarantee that aggression will not occur, but well-informed staff can learn to recognize early warning signs, to implement strategies for preventing difficult situations from escalating into aggression, defuse aggression when it does arise and manage the aftermath effectively. That is precisely what this course is all about. The insights gained from this course could make all the difference between a well-managed situation that does no harm (and could earn you a lot of respect), and the potentially tragic consequences of dissatisfaction growing into aggression and ultimately becoming violence.

This course will make you better informed and more confident in facing potentially violent situations.

• If your work brings you into situations where an aggressive response is possible, then this course is for you. It will teach you the basics of recognizing the potential for aggression, nipping difficult situations in the bud, reacting calmly to aggressive outbursts and dealing with the aftermath.

• You will need access to a printer to produce a hard copy of the e-workbook for making notes and doing the course exercises. Other than that you're ready to start.

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