GDS Amadeus Ticket Exchanges and Reissues Training

The Amadeus Professional Ticket Exchanges and Reissues course is designed for those that already have Fares and Ticketing experience seeking professional training on making amendments. On the Amadeus GDS simulated system practice real life scenarios, you will be able to update and reprice tickets finding the best deals for your customers and furthermost, issue new tickets and related travel documentation inclusive of Electronic Miscellaneous Documents (EMDs).

This course is great for continued professional development or additional training for further knowledge using the GDS system in Fares and Ticketing providing real-world practice scenarios. Upon completion, you will receive an official industry recognised certificate

Ticket Exchanges and Reissues

Passengers at some point in time would need to make amendments or cancel reservations to their travel itinerary and the agent is expected to exchange or reissue the passengers' tickets. There are so many other reasons why passengers need to amend and change tickets due to the external factors of the world today and would need to reconfirmed Airline Ticket Reservation at a more convenient time.

The Amadeus Ticket Exchange focusing on Reissuing, Revalidation, Penalties and Exchanging tickets with related Airline documentation. Ticket exchange one of the most important aspects of Ticketing when working at the Airport at the Ticketing Desk. Most recently a well established Airline had to train all Customer Service Agents on the concept of Ticket Exchange. Thus, one of the most importance professional training required today in the Travel and Aviation industry.

The Ticket Exchanges and Reissues Course Includes...

• Lesson 1 - Introduction to Ticket Exchange

• Lesson 2 - Electronic Ticket Records (ETRs)

• Lesson 3 - Electronic Miscellaneous Documents (EMDs)

• Lesson 4 - Fare Research for Ticket Exchange

• Lesson 5 - Research multiple Fare Basis Codes

• Lesson 6 Ticket Changer Basic

• Lesson 7 - Revalidation and Reissues

• Lesson 8 Exchange with Penalty fees

• Lesson 9 - Exchange with Residual Values

• Lesson 10 - Non-Standard Exchange

• Lesson 11 - Electronic Ticket Records - (Changer/ETRs)

• Lesson 12 - Electronic Miscellaneous Documents (Changer/EMDs)

• Lesson 13 - Fare Research for Ticket Exchange

• Lesson 14 - Research Multiple Fare Basis Codes

Final Assessment Exam

Assessment and Practice

This course is 100% practical and hands-on simulated system. Each lesson consist of detailed instruction which are provided and there are Quizzes at the end of each assessment learnt. To access to the Amadeus System includes a personal login to sign on/off the reservation emulator to start training.

All includes:
• An agent sign on and sign off login

• 20 hours of Amadeus Online Training split into three parts
• Lessons and Drills (Quizzes) to assess your learning and progress
• Final assessments for all areas of the course known as Exam Emulators
• Support and guidance throughout your course

You will receive certificate:

GDS Amadeus Ticket Exchange Certificate

What a great way of gaining the right qualifications to start your career and gain a wealth of knowledge, industry terminology and skills ready for an Ticketing career path.

Anybody wishing to enter a career field in Air Travel associated with Airlines, Travel Agency selling Flights, Airport Ticket Desk or any other field in Travel or Aviation.

This is a professional course for industry employment.

There are no requirements for this course, just keen interest in a career path for Aviation or Travel.

The Amadeus Course can provide candidates with a wealth of career options in the following areas:

• Airline ticketing agents
  Airline call centre
  Airline reservation agent
  Call centre retail travel agent
  Travel agent
  Tour operator
  Running your own travel agency
  Business or Corporate travel

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