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Gaining Customer Testimonials Certification
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Summary

Price
£19 inc VAT
Study method
Online
Duration
3 hours · Self-paced
Qualification
No formal qualification
CPD
3 CPD hours / points
CPD What's this?
Additional info
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Overview

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CPD

3 CPD hours / points
Accredited by The CPD Certification Service

Description

Gaining Customer Testimonials Certification
Customer testimonials are an effective way in which to inspire trust in prospective clients, overcome doubts that they may have regarding your product or service and improve your company’s reputation.

However, obtaining strong testimonials requires good timing, a basic understanding of consumer psychology and an understanding of how a testimonial should be structured.

This course will teach you how to get clear, persuasive testimonials from satisfied customers.
You will Learn:

Why customer testimonials should play a key role in your marketing and advertising strategy and the components of a strong testimonial
When to ask a satisfied customer for a testimonial
How to use structured e-mails, surveys and feedback forms in order to help you compile a great testimonial
How to solicit feedback without breaking the law or misrepresenting your product

Benefits of taking this Course:

Business owners from all industry sectors will benefit from learning how to get testimonials that will help drive future sales
If your job entails putting together marketing material, this course will teach you how to add testimonials that will entice potential customers
If you work in after-sales or customer support, this course will help you request and obtain useful feedback from customers that will not only form the basis for testimonials, but will also help improve your company’s products
If you are a business owner, this course will help you understand and comply with your duties under the law with regards to the use of testimonials

Who is this course for?

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Requirements

The course does not require any pre-knowledge to pursue the course. And it is compatible with any kind of device. You will get the same experience in learning whether you are using Windows, Mac, a smartphone or tablet. You can access the course materials with any kind of connection, from anywhere, without any limitation!

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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