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Funded Level 2 Administration Assistant Programme
Itec training solutions Ltd

Level 2 Administration Assistant Apprenticeship – typically 12 months (+ End Point Assessment)

Summary

Price
£450 inc VAT
Funding options

Funded through the Apprenticeship Levy for levy-paying employers, or co-funded for non-levy...

Study method
Online + live classes
Course format
Video
Duration
12 months · Part-time
Qualification
Level 2 Certificate - Business Administration
Regulated qualification What's this?
Additional info
  • This course is an apprenticeship

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Overview

The Administration Assistant Apprenticeship develops:

  • Core administrative knowledge including organisational structures, policies, and procedures
  • Practical skills to support routine business operations, including data handling, communication and task management
  • Professional behaviours such as teamwork, flexibility, responsibility and workplace professionalism
  • The ability to use digital systems and tools to process, store and share information securely
  • Confidence in working with stakeholders and supporting organisational priorities

Learners develop the essential skills required to support efficient organisational functions, carrying out routine tasks under supervision while contributing to team and business objectives.

Qualification

Level 2 Certificate - Business Administration

Regulated by Ofqual

Description

Topics Covered

  • Introduction to the role of an Administration Assistant and organisational context
  • Business communication and stakeholder interaction (written, verbal and digital)
  • Administrative processes and workflow management
  • Information management, data handling and record keeping
  • Use of digital tools, systems and software (e.g. databases, spreadsheets, communication tools)
  • Planning and organising workload, including time management
  • Compliance, policies and procedures (e.g. GDPR, security, health and safety)
  • Supporting meetings, events and routine business activities
  • Customer service and stakeholder relationships
  • Professional behaviours, wellbeing and continuous development

Who is this course for?

This apprenticeship is designed for individuals aged 16 – 24 starting their career in business administration or those in entry-level roles such as Administrative Assistant, Office Assistant, Data Clerk, or Receptionist.

It is suitable for employees working across all sectors who support day-to-day business operations, including managing data, communicating with stakeholders, and providing administrative support to teams.

The programme is ideal for those who are new to the workplace and want to build strong foundational skills in administration, communication and professional practice.

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