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Front Office Operations: Receptionist & Hospitality Skills cover image

Front Office Operations: Receptionist & Hospitality Skills
Skill Arts

2 Courses Package | Master Front Desk Management, Guest Relations & Hospitality Essentials | Instant Access

Summary

Price
£15.99 inc VAT
Study method
Online, On Demand 
Course format
34 Videos (with subtitles and transcripts) and 2 PDFs
Duration
1.2 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students

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Overview

This Receptionist bundle combines hotel front office practice with customer relationship management to strengthen workplace readiness. Learners develop essential Receptionist skills in guest reception, reservation handling, service recovery, complaint management, customer recordkeeping, and professional communication.

The training demonstrates how Receptionist duties connect with housekeeping, sales, administration, and wider business operations, helping learners manage front-desk workflows more effectively. It also builds practical competence in customer data handling, stakeholder communication, task coordination, and service improvement.

By covering both immediate service delivery and long-term customer relationship practices, this Receptionist course supports stronger customer satisfaction, protects organisational reputation, and encourages repeat business. On completion, learners will be better prepared to contribute confidently to organised, responsive, and customer-focused workplaces across hospitality, corporate reception, and customer support environments.

What’s Included

  • Two professionally structured online courses covering front office operations, guest relations, customer communication and relationship management
  • Digital certificate included after successful completion to demonstrate continuing professional development and newly acquired workplace knowledge
  • Tutor support to clarify course topics, reinforce key concepts and assist with learning-related questions
  • Practical knowledge assessments designed to reinforce understanding, check progress and encourage confident workplace application
  • Flexible, self-paced online learning that fits around employment, study, family commitments and changing schedules
  • Lifetime access for revision, refresher training, interview preparation and continued professional development
  • Device accessibility through computers, tablets and smartphones with a stable internet connection

Learning Outcomes

  • Deliver welcoming, professional Receptionist services across face-to-face, telephone, email, and digital customer interactions.
  • Manage Receptionist responsibilities, including bookings, arrivals, departures, enquiries, and competing front-desk priorities with accuracy and efficiency.
  • Apply Receptionist customer relationship principles to improve satisfaction, loyalty, consistency, and long-term service value.
  • Resolve Receptionist complaints, misunderstandings, and service issues through calm, respectful, and solution-focused communication.
  • Coordinate Receptionist front office tasks with housekeeping, administration, sales, and other operational teams.
  • Record Receptionist customer details, preferences, and service updates accurately to support organised follow-up, reporting, and data handling.
  • Strengthen Receptionist workplace skills through professional etiquette, active listening, adaptability, discretion, and clear communication.

Certificates

Curriculum

This course contains

Format: 34 Videos (with subtitles and transcripts) and 2 PDFs

Duration: 1h and 10m

    • 1: Receptionist: 1.1 The Hotel’s Command Center 01:21
    • 2: Receptionist: 1.2 Reservations & Cheek In 00:44
    • 3: Receptionist: 1.3 The Communication Hub 00:51
    • 4: Receptionist: 1.4 The Modern Powerhouse 01:06
    • 5: Receptionist: 1.5 The Lasting Impression 00:47
    • 6: Receptionist: 2.1 The Service Mindset 01:42
    • 7: Receptionist: 2.2 The Perfect Welcome 00:33
    • 8: Receptionist: 2.3 Fixing Problems 00:59
    • 9: Receptionist:2.4 The LEAF Technique 01:13
    • 10: Receptionist:2.5 Service to Loyalty 00:54
    • 11: Receptionist:3.1 Your Most Valuable Asset 01:38
    • 12: Receptionist:3.2 The Expectation Game 02:17
    • 13: Receptionist:3.3 Service and Recovery 02:42
    • 14: Study Guide_ The Heartbeat of Hospitality 08:00

    • 15: Receptionist:1.1 The Truth About Perks 01:33
    • 16: Receptionist:1.2 What is CRM 00:56
    • 17: Receptionist:1.3 The Four Faces of CRM 01:06
    • 18: Receptionist:1.4 The Price of Loyalty 01:07
    • 19: Receptionist:1.5 Your Data , Their Rules 01:22
    • 20: Receptionist:2.1 The Common CRM Mistake 01:27
    • 21: Receptionist:2.2 A Requirement Driven 00:39
    • 22: Receptionist:2.3 Defining Your Core Need 00:48
    • 23: Receptionist:2.4 The 5 - Step Function Cycle 01:00
    • 24: Receptionist:2.5 Tech Selection Checklist 02:02
    • 25: Receptionist: 2.6 Tech is Half the Equation 01:37
    • 26: Receptionist:3.1 Why Retention Is King 02:41
    • 27: Receptionist: 3.2 A Strategic Framework 00:35
    • 28: Receptionist: 3.3 Pillar 1 Map The Journey 01:07
    • 29: Receptionist: 3.4 Pillar 2 Predict Churn 01:34
    • 30: Receptionist: 3.5 Reward Loyalty 01:48
    • 31: Receptionist: 3.6 Your 90 - Day Plan 01:15
    • 32: Receptionist: 4.1 Designing Successful CRMs 04:33
    • 33: Receptionist: 4.2 Understand the customer story 04:01
    • 34: Receptionist: 5.1 Building Blocks of CRM 02:42
    • 35: Receptionist: 5.2 The Customer Life Cycle 05:07
    • 36: Study Guide_ A Comprehensive Guide to Building Lasting Customer Connections 06:00

Description

Hotel Front Office & Guest Relations Masterclass

Develop the practical capability to manage guest arrivals, departures, reservations, enquiries, payments and service requests while maintaining a polished and welcoming front-desk presence. Learn to coordinate with housekeeping and other hotel departments, prioritise operational tasks, recognise guest expectations and respond effectively when service concerns require prompt action.

Customer Relationship Management (CRM): Professional Online Training

Build the ability to organise customer information, maintain accurate records and support consistent communication across each stage of the customer journey. Apply relationship-management methods to improve follow-up, handle feedback, identify service needs, support personalised interactions and contribute to stronger satisfaction, retention and organisational performance.

Who is this course for?

  • Aspiring receptionists
  • Hotel front-desk staff
  • Front-of-house employees
  • Customer service advisers
  • Administrative professionals
  • Hospitality career changers
  • Small business employees

Requirements

  • No prior experience is required

Career path

  • CRM Administrator (£26,000–£35,000)
  • Guest Relations Executive (£24,000–£32,000)
  • Customer Service Adviser (£20,000–£30,000)
  • Front of House Supervisor (£25,000–£32,000)

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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