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Front Desk Officer Training - CPD Accredited

CPD endorsed Certification


One Education

Summary

Price
Save 93%
£14 inc VAT (was £199)
Offer ends 24 January 2020
Study method
Online, self-paced
Duration
49 Hours
Access to content
12 Months
Qualification
35 CPD points / hours
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

6 students purchased this course

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Overview

Strong administrative skills are must for job seekers interested in working as a Front Desk Officer. The Front Desk Officer Training course is designed to explain every function that you have to perform efficiently in this position.

This exquisite course is suitable for anyone interested in working in this sector or who simply wants to learn more about the topic. If you’re an individual looking to excel within this field then Front Desk Officer Training is for you.

We’ve taken this comprehensive course and broken it down into several manageable modules which we believe will assist you to easily grasp each concept – from the fundamental to the most advanced aspects of the course. It really is a sure pathway to success.

Benefits of studying Front Desk Officer Training:

  • 24/7 access to the course for 12 months
  • No hidden fees or exam charges
  • CPD endorsed certification on successful completion
  • Full Tutor support on weekdays (Monday – Friday)
  • Efficient exam system, assessment and instant results
  • Improve your chance of gaining professional skills and better earning potential.

Course media

Description

The course geared toward teaching you outstanding organisational skills, from making appointments, handling the paperwork, using a computer to dealing with a variety of customer service expectations. You will understand the challenges that arise while dealing with clients and how to improve your administrative and secretarial skills for carrying out tasks more flawlessly. This course also equips you with the essential skills that every professional administrator or desk officer must acquire to shine in this field.

Course Design

This course is designed with the following modules:

Receptionist

  • Receptionist
  • Importance of Receptionist
  • Different Types of Receptionist & Roles
  • Communication Skills for Receptionist
  • Telephone Skills
  • Listening Skills
  • Taking Messages
  • Presenting & Appearance
  • Reservation Procedure
  • Confidentiality Checklist
  • Being Organized as Receptionist
  • Becoming a Successful Receptionist

Admin Support

  • Module One – Getting Started
  • Module Two – Getting Organized (I)
  • Module Three – Getting Organized (II)
  • Module Four – Managing Time
  • Module Five Getting It All Done On Time
  • Module Six – Special Tasks
  • Module Seven – Verbal Communication Skills
  • Module Eight – Non-Verbal Communication Skills
  • Module Nine – Empowering Yourself
  • Module Ten – The Team of Two
  • Module Eleven – Taking Care of Yourself
  • Module Twelve – Wrapping Up

Administrative Management

  • Module One – Getting Started
  • Module Two – Why Your Office Needs Administrative Procedures
  • Module Three – Gathering the Right Tools
  • Module Four – Identifying Procedures to Include
  • Module Five – Top Five Procedures to Record
  • Module Six – What to Include in Your Binder (I)
  • Module Seven – What to Include in Your Binder (II)
  • Module Eight – Organizing Your Binder
  • Module Nine – What Not to Include in the Procedure Guide
  • Module Ten – Share Office Procedure Guide
  • Module Eleven – Successfully Executing the Guide
  • Module Twelve – Wrapping Up

Organisational Skills

  • Module One – Getting Started
  • Module Two – Remove the Clutter
  • Module Three – Prioritize
  • Module Four – Scheduling Your Time
  • Module Five – To Do Lists
  • Module Six – Paper and Paperless Storage
  • Module Seven – Organization in Your Work Area
  • Module Eight – Tools to Fight Procrastination
  • Module Nine – Organizing Your Inbox
  • Module Ten – Avoid the Causes of Disorganization
  • Module Eleven – Discipline is the Key to Stay Organized
  • Module Twelve – Wrapping Up

Customer Relations & Dealings

  • Module One – Getting Started
  • Module Two – The Right Attitude Starts with You
  • Module Three – Stress Management (Internal Stressors)
  • Module Four – Stress Management (External Stressors)
  • Module Five – Transactional Analysis
  • Module Six – Why are Some Customers Difficult
  • Module Seven – Dealing with the Customer Over the Phone
  • Module Eight – Dealing with the Customer In Person
  • Module Nine – Sensitivity in Dealing with Customers
  • Module Ten – Scenarios of Dealing with a Difficult Customer
  • Module Eleven – Following up With a Customer Once You Have Addressed Their Issue
  • Module Twelve – Wrapping Up

Telephone Answering

  • Module One – Getting Started
  • Module Two – Core Skills Required
  • Module Three – Self-Management (I)
  • Module Four – Self-Management (II)
  • Module Five – Time Management (I)
  • Module Six – Time Management (II)
  • Module Seven – Organizing and Planning (I)
  • Module Eight – Organizing and Planning (II)
  • Module Nine – Communication (I)
  • Module Ten – Communication (II)
  • Module Eleven – Additional Challenges
  • Module Twelve – Wrapping Up

How is the course assessed?

To successfully complete the course you must pass an automated, multiple-choice assessment. The assessment is delivered through our online learning platform. You will receive the results of your assessment immediately upon completion.

Will I receive a certificate of completion?

Upon successful course completion, you will qualify for a CPD certificate from One Education as proof of your new skills. Certification is available in PDF format, at the cost of £9, or a hard copy can be sent to you via post, at the cost of £15.

Who is this course for?

Whether you’re an existing practitioner or aspiring professional, this course will enhance your expertise and boost your CV with key skills and an accredited qualification attesting to your knowledge.

The Front Desk Officer Training is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

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