First Line Manager • 2 Days • Live Online Training

Corporate Coach Group Training

What you will learn (course structure)

Day 1: Confidence, credibility and communication

• The role of the first line manager as the pivot point between senior leaders, customers/suppliers and the frontline team
• The six essential skill sets: goals, communication, prioritisation and delegation, conflict and performance, self-motivation, motivating others
• Self-assessment across the six skills so you know where to focus first
• “Impression management”: how to build credibility quickly, so people see you as fair, capable and confident
• Setting and communicating clear goals using SMART targets, so standards and expectations are understood
• Clear communication techniques: accurate language, affirmative instructions, and better questioning skills
• Turning cynicism into useful critical thinking, so negative attitudes do not drag the team down

Day 1: Performance management and conflict (without the drama)

• How to address poor performance as guidance, not a reprimand
• How to protect someone’s ego while still being clear, objective and specific
• How to state what you want instead, and how to tell the difference between a reason and an excuse
• When to negotiate and when not to, plus timing, body language and voice tone
• Motivating people with the right kind of praise and appreciation (and why it matters)
• Practice using five common workplace scenarios (for example lateness, disrespect, aggressiveness, inappropriate humour and dealing with a difficult boss)

Day 2: Priorities, delegation and emotional leadership

• Prioritisation and time management: how to decide what matters most, and how to stay on track under pressure
• Delegation: how to hand work over properly so it gets done well and you are not forced to take it back
• Emotional management: how to manage your own emotions so you stay confident, optimistic and calm
• Creating and sustaining a positive team atmosphere, and avoiding common manager mistakes that create negativity
• Conversation control: how to use your words to make people feel stronger and more motivated
• A simple success formula for team performance: purpose, plan, action, feedback, change
• Constructive vs destructive criticism, and how to deliver feedback that improves performance rather than demotivates
• Summary and action plans, including commitments on how you will apply the skills at work

Support

You are guided by an experienced Corporate Coach Group trainer through structured teaching, practice, and feedback. After the course you keep your notes and can continue learning through post-course resources. Open-course delegates also receive three months of free telephone coaching to support real-world implementation.

Outcome

By the end of the course you will feel more confident in your new role and have a clear, practical approach to setting standards, communicating clearly, managing performance, handling conflict, prioritising work, and motivating your team.

This course is for first time managers and new supervisors who need practical skills they can use immediately.

It is ideal for:

• Newly promoted first line managers, team leaders and supervisors
• People managing former peers or friends and needing a confident, fair approach to standards and delegation
• Shift leaders and operational managers responsible for frontline delivery
• New managers who are nervous about performance conversations, conflict, or handling negativity in the team
• Aspiring managers who want a strong foundation in goal setting, communication, prioritisation and motivation

No formal qualifications are required. If you want a structured, practical approach to becoming confident and effective in your first management role, this course is a strong fit.