Skip to content
  1. Online
  2. Accounting and finance
  3. Credit control
Fair Debt Collection Practices Act (FDCPA) Training cover image
Play overlay
Preview this course

Fair Debt Collection Practices Act (FDCPA) Training
Online Training Academy

Holiday Offer | Lifetime Access | 10 CPD Points

Summary

Price
Save 25%
£15 inc VAT (was £20)
Offer ends 01 February 2027
Study method
Online, On Demand 
Course format
5 Videos (with subtitles and transcripts) and 3 PDFs
Duration
1.2 hours · Self-paced
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Reed Courses Certificate of Completion - Free
Additional info
  • Tutor is available to students
1 student purchased this course

Add to basket or enquire

Overview

Updated in December 2025

Understanding fair debt collection is essential for building trust and staying compliant.

This course gives you the skills to apply the Fair Debt Collection Practices Act (FDCPA) with confidence, ensuring both effective debt recovery and respect for consumer rights. Learners will gain knowledge of lawful practices, compliance frameworks, and professional strategies to manage debt collection fairly.

In the UK, debt collectors and credit control professionals typically earn an average of £26,000 per year (around £12–£13 per hour).

This course begins with Module 1: Introduction to the FDCPA, giving learners an overview of the Act and its purpose. Module 2: Debt Collection Practices explores standard procedures and behaviours expected of professionals. Module 3: Legal Framework and Compliance highlights the laws and regulations surrounding fair collection. Module 4: Debt Collection Strategies explains effective approaches to recover debts while remaining within the law. Finally, Module 5: Consumer Protections and Resources ensures learners understand the safeguards provided to consumers and how to respect these during the collection process.

Key Features:

  • CPD Certified
  • Developed by Specialist
  • Lifetime Access

Certificates

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Curriculum

This course contains

Format: 5 Videos (with subtitles and transcripts) and 3 PDFs

Duration: 1h and 13m

Course media

Description

By completing this course, learners will gain a solid understanding of the Fair Debt Collection Practices Act (FDCPA) and its importance in professional debt recovery. They will learn how to conduct debt collection in a fair, lawful, and respectful way, ensuring compliance at every stage. The course will give practical insight into proper debt collection practices, including communication methods and ethical standards. Learners will also develop a clear understanding of the legal framework, ensuring they can identify and avoid prohibited practices. Additionally, they will explore strategies for collecting debts effectively while maintaining compliance, helping to balance organisational needs with consumer protections. The course concludes with an in-depth look at consumer rights and the resources available, preparing learners to navigate challenges in a professional and ethical manner. By the end, learners will have both the knowledge and confidence to handle debt collection responsibly, supporting fair outcomes for both businesses and consumers.

Learning Outcomes

  • Understand Fair Debt Collection Practices Act principles
  • Apply lawful debt collection practices confidently
  • Recognise compliance requirements in debt recovery
  • Use effective debt collection strategies professionally
  • Protect consumer rights during collection processes
  • Manage fair debt collection challenges responsibly

Who is this course for?

  • Professionals working in debt collection and recovery
  • Credit control and compliance officers in finance
  • Customer service staff dealing with debt cases
  • Legal assistants supporting financial compliance teams
  • Individuals seeking careers in credit and collections

Career path

  • Debt Collection Officer
  • Credit Control Officer
  • Compliance Officer
  • Financial Services Administrator
  • Legal Support Assistant
  • Customer Accounts Specialist

Questions and answers

There are currently no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Accountancy courses, Compliance management courses, Finance courses, Online courses

Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: Zopa Bank, Level 12, 20 Water Street, Canary Wharf, London E14 5GX. VAT Number 281765280.