Executive Secretarial, Admin & PA Diploma – CPD Accredited (Level 3)

Our award winning Admin, Secretarial & PA Diploma has been given the CPD accreditation and is the best selling Admin, Secretarial & PA Diploma. This is the perfect course for anyone looking to work in the Admin, Secretarial or PA sector.

Packed in to 21 modules teaching you everything you need to succeed in this profession.

The course can be studied part time and you can become accredited in as little as 15 hours and you can study at your own pace.

The comprehensive syllabus is supported by experienced tutors who are there to help you through email.

Your qualification will be recognised and can be checked for validity on our dedicated website.

More Key features about our Admin, Secretarial and PA Diploma

• Lifetime Access to your course
• The price you pay Reed is for the whole course including final exam – no hidden fees
• CPD certificate upon successful completion
• Tutor Support Monday – Friday

** When purchasing this course you will be eligible to apply for the XO Student Discount Card!! You can save on brands such as New Look, Disney, ASOS, Hotels, Miss Selfridge , Domino’s and many more.**

Module 1

Introduction to the PA Course

In this module you will learn:

• The role of a personal assistant/ secretary

• Associated job role and responsibilities

• Requisite skills are required for the job

• The difference between a personal assistant and secretary

• Plus much more...

Module 2

Diary Management

You will learn how to

• Manage dates, times and schedule appointments.

• How to be creative and develop a user-friendly diary system

• Use our tips and implement them into the role of a PA

• How to plan ahead successfully

• Plus much more...

Module 3

Business Letter Writing

In this module you will learn:

• How to write a good business letter

• How a business letter should be structured and edited

• Common mistakes to avoid

• How to be persuasive while maintaining courtesy

• Plus much more...

Module 4

Composing faxes, memorandums and emails

In this module you will learn:

• How to compose and send faxes

• How to make memorandums

• How to make and send emails

• Things to avoid when doing the above

• Plus much more...

Module 5

Telephone skills as a PA

In this module you will learn:

• How to make phone calls and speak in a professional tone

• Tips on how you should communicate with people over the phone

• Mistakes that should be avoided while communicating on the telephone

• How to conduct business and represent your company over the phone

• Plus much more...

Module 6

Hotel and travel arrangements

In this module you will learn:

• What you should look for when booking a hotel for business travel

• Things you should avoid when making travel arrangements

• How to plan and execute a successful business trip

• The role of a PA in booking hotels and making other travel arrangements for business travel

• Plus much more...

Module 7

Filing systems

In this module you will learn:

• How to set up a good filing system

• What you should avoid when creating a filing system

• How to categorise, sub-categorise and manage your filing system

• Why it is important to have a good system when running a successful business

• Plus much more...

Module 8

Time Management Skills

Summary of what you will learn in this module

• How to manage your time at work efficiently

• What to avoid when trying to get tasks done

• How to improve on your weak points

• How to identify the importance of tasks

• Plus much more...

Module 9

Invoicing/ Petty cash

In this module you will learn:

• How to make invoices and send them

• What you should avoid when making invoices

• How to handle petty cash

• Why invoicing and petty cash handling are crucial to a business

• Plus much more...

Module 10

Customer Care

In this module you will learn:

• The importance of customer care

• Your role as a PA when dealing with customers

• Things you should avoid when dealing with customer care

• How to represent your company in a professional manner

• Plus much more...

Module 11

Customer Complaints Management

In this module you will learn:

• handle customer complaints

• Understand and execute a proper complaints procedure

• What should be avoided when dealing with complaints

• The importance of a good complaints procedure

• Plus much more...

Module 12

Work Planning

In this module you will learn:

• How to plan your work into a schedule

• The importance of proper work planning

• Things you should avoid when planning your work

• How to structure your plans for improved efficiency

• Plus much more...

Module 13

Document Presentation and Proofreading

In this module you will learn:

• How to present written documents

• The basics of what to include when preparing and sending documents

• How to proof read your work

• The importance of document presentation and proofreading

• Plus much more...

Module 14

Confidence Building Module

You will learn

• How to improve your confidence at work.

• How you can benefit from improved confidence.

• What to expect when your confidence improves

• Signs of lack of self-confidence

• Plus much more...

Module 15

Typing and audio skills to proficient level or further if you already touch type / Audio transcription

In this module you will learn:

• Improve your typing skills beyond a beginner level.

• Tips on how to improve your touch typing.

• How to effectively transcribe audio.

• Mistakes and errors to avoid

• Plus much more...

Module 16

How to Organise Effective Meetings

In this module you will learn:

• Why meetings are important and what they achieve

• How you should plan and organise a meeting

• Things to avoid

• The aspects of a successful meeting and how to execute them

• Plus much more...

Module 17

How to use Microsoft Outlook

In this module you will learn:

• What Microsoft Outlook is

• What Microsoft Outlook can do

• How it can help you in the work place

• Simple tricks on how to get the most out of Microsoft Office

• Plus much more...

Module 18

How to use Excel- the Basics

In this module you will learn:

• How to understand the basics of Excel

• How to easily navigate Excel

• Why Excel is a useful tool for making spreadsheets

• Simple ideas for troubleshooting

• Plus much more...

Module 19

How to use PowerPoint (Basics)

In this module you will learn:

• Understand the basics of PowerPoint

• How to navigate PowerPoint

• How you can benefit from using PowerPoint

• Troubleshooting guide for basic PowerPoint

• Plus much more...

Module 20

Word Processing with Microsoft Word

In this module you will learn:

• How to successfully use Microsoft Word

• How to navigate around Microsoft Word

• Tips and tricks for easy use or shortcuts

• Troubleshoot simple problems on Word

• Plus much more...

Module 21

Customer Communication and Reception Skills

In this module you will learn:

• Importance of customer communication skills

• The most important reception skills

• How to handle tasks at work efficiently

• What to avoid and how to overcome problems with customer communication

• Plus much more...

There is no experience or previous qualifications required for enrolment on this course. It is available to all students, of all academic backgrounds.

Admin, Secretarial and PA Diploma is designed for anyone who wants to work in this industry

Student Testimonials -

Holly Horton - Essex

I'm so happy I chose this course

Whilst on maternity leave I started thinking about in what capacity I'd go back to work, and if there was something different I could do. I came across reed courses and chose this course in PA and Admin and another in HR.

I was so happy they were on offer! I chose them because the course modules were comprehensive.

I can sit and do modules with my newborn son on my lap via my iPhone. It's so handy, the modules are clear and concise.

I'm so happy I chose this course. I can't wait to add it to my CV and see what jobs I can get.

Janet Nantomah - London

I found it so easy to understand

I passed my admin course. It was very clear, so I found it so easy to understand and take in all the information. Thank you

Jessie Dillon – London

Very glad I did this course as I have learnt a lot of new things that I didn’t even know you could do online.

The course was really easy to access, very clear and easy to read.

Packed with information about so many different topics and situations you may be in as a PA. Helped lots of Microsoft too which I didn’t know about. Very glad I did this course as I have learnt a lot of new things that I didn’t even know you could do online.

I will be looking in to starting new courses with New Skills Academy as it really was so well presented, great support if you needed it and can access it anywhere and continue at any time, thank you.

Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet and Smartphone devices. Now more than ever people are using the internet while on the move so our course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.

There is no time limit for completing this course, it can be studied in your own time at your own pace.

All tests are online and are taken either during or after the course, these are included in the price.

With experience, you could progress from admin assistant to supervisor or office manager. You could also move into other departments such as IT or accounting.

With further training, you could specialise in an area like legal, financial or medical administration.

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