Executive PA at QLS Level 5

One Education

Assignment

Included in course price

Course Curriculum:

Module 1: Introduction to Personal Assistant

• Role and Responsibilities of PA / Secretary
• Job Functions and Required Skills
• Planning Work Details
• Difference between Secretary and PA

Module 2: Business Telephone Skills

• Telephone Etiquette
• Telephone Skills

Module 3: Representing Your Boss and Company

• Competence
• Professionalism
• Reflecting Brand Values
• Working Toward Company Objectives

Module 4: Mail Services and Shipping

• The Office Mail
• Mailing and Shipping Details
• Royal Mail Services

Module 5: Travel Arrangements

• Business Travel
• Hotel Reservations
• Transportation Reservations

Module 6: Organising Meeting and Conferences

• Meeting Arrangements
• Types of Meeting
• Scheduling Meetings
• Meeting Minutes

Module 7: Time Management

• Introduction to Time Management
• Aspects of Time Management
• Overcoming Procrastination

Module 8: Record Keeping and Filing Systems

• Keeping Accurate Records
• Filing Systems
• How to Alphabetise for Filing and Indexing

Module 9: Business Writing Skills

• Structures of Business Documents
• Structures of Other Official Documents

Module 10: Organisational Skills

• Organising Daily Work
• Organising Workplace

Module 11: Communication Skills

• Effective Listening Skills
• Verbal Communication

Module 12: Customer Service

• Introduction To Customer Service
• The Power of Positive Thinking in Customer Service
• Types of Difficult Customers and How to Help them

Module 13: Effective Planning and Scheduling

• Work Breakdown Structure
• Estimation Process and Resources Alignment

Module 14: Invoicing/Petty Cash

• Financial Record Keeping
• Invoice
• Petty Cash

Module 15: Document Proofreading and Editing

• Introduction to Proofreading
• What does a Proofreader do?

Course Assessment

To simplify the procedure of evaluation and accreditation for learners, we provide an automated assessment system. Upon completion of an online module, you will immediately be given access to a specifically crafted MCQ test. The results will be evaluated instantly, and the score will be displayed for your perusal. For each test, the pass mark will be set to 60%.

When all tests have been successfully passed, you will be able to order a certificate endorsed by the Quality Licence Scheme.

Certificate of Achievement

Endorsed Certificate of Achievement from the Quality Licence Scheme

After successfully completing the Executive PA at QLS Level 5 course, learners will be able to order an endorsed certificate as proof of their achievement. Hardcopy of this certificate of achievement endorsed by the Quality Licence Scheme can be ordered and received straight to your home by post, by paying

• Within the UK: £109
• International: £109 + £10 (postal charge) = £119
• CPD Accredited Certification from One Education

After successfully completing this Executive PA at QLS Level 5 course, you will qualify for the CPD accredited certificate from One Education. Certification is available in both PDF & hardcopy format, which can be received by paying —

• PDF Certificate: £9
• Hardcopy Certificate (within the UK): £15
• Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

This Executive PA at QLS Level 5 course is designed to enhance your expertise and boost your CV. Learn key skills and gain a certificate of achievement to prove your newly-acquired knowledge.

This Executive Personal Assistant at QLS Level 5 course is open to all, with no formal entry requirements.

Upon successful completion of the Executive Personal Assistant at QLS Level 5 Course, learners will be equipped with many indispensable skills and have the opportunity to grab.

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