Executive Office Assistant Certificate ( Online ) Level 4

Keeping the office organised, on time, and on track is often a challenge, especially when you are in charge. During this course, the students will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Furthermore, the students will discover how to build personal credibility, say ‘‘No’’ without closing doors, use techniques for better listening, deal with difficult people, handle negative situations. This is the perfect course for those needing to improve their administrative-assistant skills or those looking for the extra business edge.

The course fee covers registration, learning materials, assessment and certification. The certificate is sent out to the students within 24 hours of course completion.

Certification

On the completion of the course, the students will be awarded the Executive Office Assistant Certificate ( Online ) Level 4

Accreditation

The course is accredited by The CPD Qualifications Group.

Course Assessment

This course does not involve any written exams. students need to answer 4-6 assignment questions to complete the course, the answers will be in the form of written work. students can write the answers in their own time. Each answer need to be 200 words ( 1 Page ). once the answers are submitted, the tutor will check and assess the work.

Course Duration

The course can be completed in a very short time, it totally depends on the life style of the learners. Also, there is no pressure on students to complete the course on fast mode, the course is valid for 12 months, so students can complete the course with complete peace of mind and with no pressure at all.

Course Contents

• Supper Assistant.
• Building personal credibility.
• Rephrasing for better relationships.
• Tools of the trade: voicemail, Email, Memos and More.
• Professional Presence: Looking and acting the part.
• Difficult personalities and difficult situations: Dealing with challenges

At the end of the course the students will be able to

• Describe appropriate office dress.
• Demonstrate knowledge of professionally answering the phone, transferring a call, placing a caller on hold, and leaving voice messages.
• List steps for dealing with difficult people.
• Describe the communication process.
• Explain barriers to listening and how to overcome them.
• Demonstrate the use of open-ended and closed questions.
• Rephrase blunt messages for better communication.
• Apply techniques for dealing with angry or upset people.
• Describe time-management skills.
• Develop an action plan to improve communication skills.

There is no entry requirement for this course.

Office administration positions are amongst the most frequently advertised and highly sought-after jobs, providing job security, variety and responsibility, opportunities to work in diverse workplaces, and an excellent general training ground. Opportunities in office administration exist in every industry, from creative to corporate to not-for-profit organisations.

Currently there are no Q&As for this course. Be the first to ask a question.