Executive Assistant

CPD-Accredited Certificate | Assessment & Instant Result |10 CPD Points | Tutor Support | 24/7 Course Access for 1 Year



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£14 inc VAT (was £319)
Offer ends 24 November 2020
Study method
Online, self-paced
6 hours
Access to content
1 year
No formal qualification
10 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

2 students purchased this course

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The Executive Assistant is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It’s also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification.

This Executive Assistant consists of several modules that take around 6 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice.

The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device.


10 CPD hours / points
Accredited by CPD Accreditation Group

Course media


Why choose this course

  • Earn a free e-certificate upon successful completion.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Full Tutor Support on Weekdays

Course Design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

********** Course Modules***********

**Executive Assistant**

Module 01: Introduction to Personal Assistant

  • Role and Responsibilities of PA / Secretary
  • Job Functions and Required Skills
  • Planning Work Details
  • Difference between Secretary and PA
  • Summary

Module 02: Business Telephone Skills

  • Telephone Etiquette
  • Telephone Skills
    • Taking & Transferring Calls
    • Taking Messages
    • Screening Calls
    • Protecting Employer
  • Telephone Courtesy Tips
  • Domestic and International Calls
  • Voice-Mail Courtesy
  • Summary

Module 03: Mail Services and Shipping

  • The Office Mail
  • Mailing and Shipping Details
    • Maximum Weight and Dimensions
    • Addressing
    • Wrapping and Packaging
  • Royal Mail Services
    • Universal Service
    • Special Delivery
    • Business Services
    • Unaddressed Promotional Main Delivery
  • Alternatives to Royal Mail
  • Summary

Module 04: Travel Arrangements

  • Business Travel
  • Hotel Reservations
  • Transportation Reservations
  • Itinerary and Trip Checklist
  • International Travel
  • Summary

Module 05: Organising Meeting and Conferences

  • Meeting Arrangements
  • Types of Meeting
  • Scheduling Meetings
  • Summary

Module 06: Time Management

  • Introduction to Time Management
  • Prioritising the Workload
  • Overcoming Procrastination
  • Multitasking
  • Summary

Module 07: Record Keeping and Filing Systems

  • Keeping Accurate Records
  • Filing Systems
  • Summary

Module 08: Business Writing Skills

  • Structures of Business Documents
  • Structures of Other Official Documents
  • Summary
  • Assessment

Module 09: Organisational Skills

Module 10: Communication Skills

Module 11: Effective Planning and Scheduling

Module 12: Invoicing/Petty Cash

Module 13: Professional Conduct and Ethics


Upon successful completion of the course, you will be able to obtain your course completion PDF certificate free of cost. Print copy by post is also available at an additional cost of £9.99.

Who is this course for?

Whether you're an existing practitioner or aspiring professional, this Executive Assistant course will enhance your expertise and boost your CV with key skills and a professional qualification attesting to your knowledge.


The Executive Assistant is open to all, with no formal entry requirements. All you need is a passion for learning, a good understanding of the English language, numeracy and IT, and to be over the age of 16.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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