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Vizual Coaching


£289 inc VAT
Study method
Online, self-paced
8 hours

903 students enquired about this course


  • 1 Years unlimited access, 
  • 24 hour support available, 
  • Certificate awarded upon completion to show employers your new skills!

Executive and personal assistants have always played an important role in business. Their roles and responsibilities have evolved, but assistants are still vital to the profitability of any organization. Training to become an effective assistant will make you a valued employee who assists management on the road to success.

By the end of this course, you will be able to:

  • Improve time management skills
  • Manage meetings effectively
  • Adapt to the needs and styles of management
  • Communicate through written, verbal, and nonverbal methods
  • Act as a gatekeeper
  • Use the tools of the trade effectively




Course Syllabus:
Module One - Getting Started
  • Getting Started
Module Two - Working with your Manager
  • Getting your responsibilities defined
  • When to take the initiative
  • Adapting to their style
  • Anticipate their needs
Module Three - Adminstrative Soft Skills
  • Social Intelligence
  • Basic business acumen
  • Office management
  • Active listening
Module Four - Effective Time Management
  • Prepare for changes and surprises
  • Calendar management
  • Keeping others on track
  • Urgent / important matrix
Module Five - Meeting Management
  • Keeping the meeting on time
  • Creating an agenda
  • Keepng minutes
  • Variations for large and small meetings
Module Six - Tools of the Trade (Part 1)
  • Email protocol
  • Computer and software skills
  • Office machinery
  • Commuication Skills
Module Seven - Tools of the Trade (Part 2)
  • Phone and voicemail etiquette
  • Business Writing
  • Word processing
  • Internet research
Module Eight - Being an Effective Gatekeeper
  • Filtering data and information
  • Learn to say no
  • Dealing with difficult people
  • Recognise the tricks
Module Nine - Organisational Skills
  • Prioritising your workload
  • Goal setting
  • Plan for tomorrow, today
  • Staying on track
Module Ten - Confidentiality Guidelines
  • Your confidentiality duty
  • Be diplomatic and discreet
  • Keeping data secure
  • What to do in sticky situations
Module Eleven - Special Tasks
  • Project management
  • Trade shows
  • Interacting with clients
  • Social media management
Module Twelve - Wrapping Up
Words from the Wise
  • PETER DRUCKER - Efficiency is doing things right; effectiveness is doing the right things
  • KARA UDELL - I look for energy, charisma - I look for people who obviously have a level of business savy and acumen, because this is a show where it's about business
  • STEVE JOBS - Be a yardstick of quality. Some people aren't used to an environment where excellence is expected
  • HENRY FORD - Coming together is a beginning; keeping together is progress; working together is success
How To Study Online Course!
Upon enrolment an automated email will be sent to you with your URL login address and your password (please check your junk email inbox if not received as this is an automated email), in order for you to access your online material, which is Available 24/7 on any computer or smart mobile device. The course is easy to follow and understand. All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.
Course Fast Facts:
  • Easy to follow and understand
  • Only 6 to 8 hours of study is required
  • Unlimited, lifetime access to online course
  • Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  • You can study from home or at work, in your own time
  • Download printer friendly course content
  • Certificate of completion awarded with passing score for the assessment
Computer requirements:
Students will need access to a computer and the internet.For students who do not have access to either a computer or the internet.

Minimum specifications for the computer are:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)
  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)
All systems
  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)
Students will also need access the following applications:

Adobe Acrobat Reader



Students must have basic literacy and numeracy skills.

Questions and answers


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.