The Exceptional Customer Service Online Training Course will give delegates an understanding of how to improve on their skills in customer service. They will learn how to meet customer expectations while displaying assertive techniques and how effective customer service can benefit the organisation.
By completing this course you will become more effective in dealing with customers, meaning your role in a customer-facing environment will become easier. This will also make you stand out to your employers.
The Exceptional Customer Service Online Training Course has a duration of 2.5 hours, however you will have access to the course for 90 days from the day of booking.
The Exceptional Customer Service Online Training course covers the following topics:
- What is customer service?
- Building rapport
- Meeting customer expectations
- Assertiveness techniques
- Self-assessment of personal style
- Different communication vehicles
What support do you offer?
Our customer service department is available 24 hours a day, answering questions and offering support around the clock
Who is this course for?
The Exceptional Customer Service Online Training Course is intended for those working in a customer-facing role such as retail and hospitality and looking to improve on their skills. This course is suited for:
- Retail Managers
- Sales Assistants
- Team Leaders
- Team Members
- Shift Leaders
- Shift Managers
The Exceptional Customer Service Online Training Course has no pre-requisites and is open to everyone.
This course will boost anyone's career opportunities
Training Deals is one of the largest globally accredited organisation. They have provided high-quality training for over 100,000 delegates worldwide in over 230 countries/territories and over 1000 locations. The training provider is accredited by key leading authorities including AXELOS, APMG, BCS, ICASA, PMI, PeopleCert and much more. They have the most experienced trainers in the industry and they are very proud of that feat. Their trainers are highly skilled in their subject areas and are uniquely positioned to provide delegates with deep industry experience. They are motivated to transfer knowledge through practical support pre-training and post training to provide delegates with additional support outside the classroom environment.
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