Exceptional Customer Service Training Course

Online course including certificate

The Knowledge Academy


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Study method
Online, self-paced
No formal qualification

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The Exceptional Customer Service Online Training Course will give delegates an understanding of how to improve on their skills in customer service. They will learn how to meet customer expectations while displaying assertive techniques and how effective customer service can benefit the organisation.

By completing this course you will become more effective in dealing with customers, meaning your role in a customer-facing environment will become easier. This will also make you stand out to your employers.


Course Duration:

The Exceptional Customer Service Online Training Course has a duration of 2.5 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The Exceptional Customer Service Online Training course covers the following topics:

  • What is customer service?
  • Self-assessments
  • Building rapport
  • Meeting customer expectations
  • Assertiveness techniques
  • Self-assessment of personal style
  • Different communication vehicles

What support do you offer?

Our customer service department is available 24 hours a day, answering questions and offering support around the clock

Who is this course for?

The Exceptional Customer Service Online Training Course is intended for those working in a customer-facing role such as retail and hospitality and looking to improve on their skills. This course is suited for:

  • Retail Managers
  • Sales Assistants
  • Team Leaders
  • Team Members
  • Shift Leaders
  • Shift Managers


The Exceptional Customer Service Online Training Course has no pre-requisites and is open to everyone.

Career path

This course will boost anyone's career opportunities

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