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The Exceptional Customer Service Online Training Course will give delegates an understanding of how to improve on their skills in customer service. They will learn how to meet customer expectations while displaying assertive techniques and how effective customer service can benefit the organisation.
By completing this course you will become more effective in dealing with customers, meaning your role in a customer-facing environment will become easier. This will also make you stand out to your employers.
The Exceptional Customer Service Online Training Course has a duration of 2.5 hours, however you will have access to the course for 90 days from the day of booking.
The Exceptional Customer Service Online Training course covers the following topics:
- What is customer service?
- Building rapport
- Meeting customer expectations
- Assertiveness techniques
- Self-assessment of personal style
- Different communication vehicles
What support do you offer?
Our customer service department is available 24 hours a day, answering questions and offering support around the clock
Who is this course for?
The Exceptional Customer Service Online Training Course is intended for those working in a customer-facing role such as retail and hospitality and looking to improve on their skills. This course is suited for:
- Retail Managers
- Sales Assistants
- Team Leaders
- Team Members
- Shift Leaders
- Shift Managers
The Exceptional Customer Service Online Training Course has no pre-requisites and is open to everyone.
This course will boost anyone's career opportunities
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This course is advertised on reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.