Exceptional Customer Service Training Course

Online course including certificate

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Training Deals


Study method
Online, self-paced
4 students enquired about this course
4 students enquired about this course


The Exceptional Customer Service Online Training Course will give delegates an understanding of how to improve on their skills in customer service. They will learn how to meet customer expectations while displaying assertive techniques and how effective customer service can benefit the organisation.

By completing this course you will become more effective in dealing with customers, meaning your role in a customer-facing environment will become easier. This will also make you stand out to your employers.


Course Duration:

The Exceptional Customer Service Online Training Course has a duration of 2.5 hours, however you will have access to the course for 90 days from the day of booking.

Course Outline:

The Exceptional Customer Service Online Training course covers the following topics:

  • What is customer service?
  • Self-assessments
  • Building rapport
  • Meeting customer expectations
  • Assertiveness techniques
  • Self-assessment of personal style
  • Different communication vehicles

What support do you offer?

Our customer service department is available 24 hours a day, answering questions and offering support around the clock

Who is this course for?

The Exceptional Customer Service Online Training Course is intended for those working in a customer-facing role such as retail and hospitality and looking to improve on their skills. This course is suited for:

  • Retail Managers
  • Sales Assistants
  • Team Leaders
  • Team Members
  • Shift Leaders
  • Shift Managers


The Exceptional Customer Service Online Training Course has no pre-requisites and is open to everyone.

Career path

This course will boost anyone's career opportunities

Provider profile

Training Deals is one of the largest globally accredited organisation. They have provided high-quality training for over 100,000 delegates worldwide in over 230 countries/territories and over 1000 locations. The training provider is accredited by key leading authorities including AXELOS, APMG, BCS, ICASA, PMI, PeopleCert and much more. They have the most experienced trainers in the industry and they are very proud of that feat. Their trainers are highly skilled in their subject areas and are uniquely positioned to provide delegates with deep industry experience. They are motivated to transfer knowledge through practical support pre-training and post training to provide delegates with additional support outside the classroom environment.

Questions and answers


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Frequently Asked Questions

What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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