Estate Agent Diploma + Office Administration Complete Course + Customer Service Training

FREE PDF Certificate | CPD Certified Training | 40 CPD Points | Assessment Included | Tutor Support | 1 Year Access



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£31 inc VAT (was £599)
Offer ends 25 January 2021
Study method
Online, self-paced
115 hours
Access to content
1 year
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

175 students purchased this course

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This fully accredited bundle offers three courses - Estate Agent Diploma + Office Administration Complete + Customer Service Training, which will enable you to acquire new skills, increase your contribution to your business, build your self-esteem and allow you to succeed in the long run.

The bundle of Estate Agent Diploma + Office Administration Complete + Customer Service Training courses offers you comprehensive knowledge and information that you need to thrive in this profession. You will first understand the legal phases of the real estate industry, learn how to handle office management and paperwork, develop relationships, manage contacts and deal with buyers and sellers. You will also gain essential skills such as writing and communication skills, discover how to negotiate like a professional, become highly organised and develop your ability to work under pressure and meet targets and deadlines.

After studying the Estate Agent Diploma course, you will move onto the Office Administration Online Training Course, where you will learn to organise, arrange and coordinate meetings as well as maintain a clean and enjoyable working environment. Office administrators must be able to write and communicate to an outstanding level, and enrolling in this course will enhance these skills, teach office management, bookkeeping, and much more.

And finally, through our Customer Service Training course, you will explore what it takes to start a career in customer service. Looking first at the essential elements of customer service and how these can be implemented to expand a business, you will then focus on improving your customer service skills. These are absolutely vital in any business role that includes regular contact with customers.

More key features of the Estate Agent Diploma + Office Administration + Customer Service Training courses:

  • Earn free e-certificates upon successful completion of each course.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Improve your chance of gaining professional skills and better earning potential.

Course media


Course design

The Estate Agent Diploma + Office Administration Complete + Customer Service Training courses are delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment

Course Modules

*Estate Agent Diploma*

  • Picking the Excellent Properties
  • When to Lease or Sell
  • Capturing the client's interest
  • Knowing the Local area
  • Bank Loans for Property
  • When to buy
  • Selling your holiday home
  • The Riverside Lifestyle
  • Selecting Riverside type property for Lease
  • Industry Front
  • The UK Legal System and Property
  • The various investment processes
  • And much more....

*Office Administration Complete Course*

  • Preparation (1)
  • Preparation (2)
  • Time management
  • The Importance of keeping to schedules
  • And much more....

*Customer Service Training*

  • Understanding Customer Service
  • Focusing on the Customer
  • Customer Service and the Telephone
  • Handling Complaints
  • Enduring Stress
  • Business Communication
  • Verbal and Non-verbal Communication
  • Written Communication
  • Electronic Communication
  • Communicating with Graphics
  • And much more....


Upon successful completion of the course, you will be able to obtain your course completion PDF certificate free of cost. Print copy by post is also available at an additional cost of £9.99.

Questions and answers

No questions or answers found containing ''.

Nanak asked:

The E-certificate will list all three courses? Or will the student receive 3 separate E-certificates?


Hi Nanak, Thanks for reaching out. This is a bundle of three different courses and the student will receive three separate certificates upon successful completion of the courses. Thanks.

This was helpful. Thank you for your feedback.

Jolin Chang asked:

Is this bundle included any exam?


Hi Jolin, Thanks for the exam. There is no additional fee needed for the exam. Exams are included with the courses. After completing the course, you can sit for the exam anytime you want. Thanks.

This was helpful. Thank you for your feedback.

Reema asked:

Who is this course for? I have no experience in this field whatsoever


Hi Reema, Good morning. There are no specific prerequisites to enrol in this course. Anyone and everyone can take this course. Stay Safe.

This was helpful. Thank you for your feedback.

Rosy asked:

Is the assessment is online? Access for course is 12 months? thanks


Hi Rosy, Good morning. Yes, the entire exam will be held online. You will get one year access to the course after purchasing, and you can complete it anytime within a year. Stay Safe.

This was helpful. Thank you for your feedback.

Sophia asked:

How long will it take to finish all three courses?


Hi Sophia, Good afternoon. The approximate courses duration is 116 hours if you want to finish at one go. However, you will get one-year access to the course upon purchasing. Therefore, you can complete it anytime within a year. Stay Safe.

This was helpful. Thank you for your feedback.

Savina asked:

Hi! What is next when I buy this course? You gonna send me everything via e-mail?


Dear Savina, Thank you for contacting us. After purchasing the course, you will receive an email with the login details. You will get the course in your account once logged in. Thanks

This was helpful. Thank you for your feedback.


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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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