Customer Service Training Diploma

Diploma in Customer Service at QLS Level 4

Customer service is a very crucial aspect of an organisation that is sought by every single customer. Organisations have started to largely invest their money and efforts to establish a strong customer service department within their organisation, which is why it has turned into a booming industry with plenty of employment opportunities. If you too want to get into this industry or wish to make some progression in your career, this course is a great way get going, given you have a qualification at level 3 or above in a related disciple.

This course starts off with the fundamental aspects of customer service to guide you on how to apply it within a business environment. This comprehensive course will then build your knowledge on how to improve your communication process, how to continuously refine your customer service strategy and on how to how to implement a successful customer service plan in any industry that you work in, all the presenting you with great customer service tips and tricks that are used by professional around the world.

Customers are the key in customer service. Therefore, the course curriculum will also touch on the basics of handling customers in a courteous and friendly way to strengthen relationships with them. You will also get to delve into the customer service environment of an organsiation and on how important it is for you to manage and avoid conflicts in the workplace so that it does not negatively impact the staff performance and productivity.

**This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website**

Why study at 1Training?

1Training offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at 1Training and you will be provided with all the necessary material which includes Free CV writing pack to make your learning experience enriching and rewarding.

What Will I Learn?

• Gain a clear understanding of the fundament aspects of customer service and apply them within your business environment.
• Improve your communication process and how to effectively communicate with customers.
• Learn how to continuously refine your customer service strategy in order to achieve the best possible outcome.
• Learn how to implement a successful customer service plan in any industry that you work in.
• Learn how enhance your customer service relationship with your current and potential customers.
• Learn how to manage conflict in the workplace and ensure it doesn’t negatively impact staff performance.

COURSE CURRICULUM

Module 01 : Customer Service Environment

Module 02 : Principles of Business

Module 03 : Resolving Customer’s Problems or Complaints

Module 04 : Customers and Customer Retention

Module 05 : Monitor Customer Service Interactions and Feedback

Module 06 : Equality, Diversity and Inclusion in the Workplace

Module 07 : Manage Performance and Conflict in the Workplace

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

★★Quality Licence Scheme Certification★★

At the Completion of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

✤Certification Fee (Printed Quality Licence Scheme Certificate) – £26 ONLY!!

★★CPD Accredited Certificate★★

Learners who complete the course successful will receive a CPD Accredited Certificate.

✤CPD Accredited Certification Fee (E Certificate/ PDF Copy) – FREE!

✤CPD Accredited Certification Fee (Printed Certificate/ Hard Copy) – £19 ONLY!!

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Endorsed by

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

Other Benefits

• Written and designed by the industry’s finest expert instructors with over 15 years of experience
• Repeat and rewind all your lectures and enjoy a personalised learning experience
• Unlimited 12 months access from anywhere, anytime
• Excellent Tutor Support Service (Monday to Friday)
• Save time and money on travel
• Learn at your convenience and leisure
• Eligible for a NUS discount card

• Customer Service Supervisors and Managers
• Anyone who wants to learn about customer service

• Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
• A qualification at level 3 or above in any discipline.

• Customer Service Associate – £18,802 per annum
• Customer Service Representative – £17,907 per annum
• Customer Service Manager – £27,782 per annum
• Customer Service Team Leader – £23,157 per annum
• Customer Service Supervisor – £19,487 per annum
• Assistant Manager, Customer Service – £20,522 per annum

Certificate of completion

Digital certificate - Included