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Entry Level Certificate for Introduction to Customer Service

No Hidden Fees, Specialist Tutor Support, Progression Opportunities, Ofqual Regulated

Britannia School of Leadership and Management LTD


£65 inc VAT
Or £21.67/mo. for 3 months...
Study method
130 hours · Self-paced
Access to content
Access until course completion
Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)
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The Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF) is an accredited, and Ofqual regulated 100% online qualification. This Entry level 3 Customer Service (CS) qualification aims to provide learners with the skills and knowledge of customer introduction needed to deliver a good customer service experience and professionally deal with customer requests, queries, and complaints. Introduction to customer care is suitable for learners interested in various areas in which customer service is important. The introduction of customer will contribute to the attainment of basic customer service terms and procedures and the value of benefiting from individual customer service experiences. You are not required to have any prior qualification or experience to start this course, just a passion to become a customer services representative.


Entry Level Certificate for Introduction to Customer Service (Entry 3) (RQF)

Regulated by Ofqual

Course media



Duration and Delivery
This is an online Customer Service course with a certificate and is designed to be completed at the pace that suits you the best. This fast track Level 1 accredited customer service training courses can take as little as 2 weeks of full-time study or 3 months of part-time study to become a certified customer service professional. The certificate in customer service is delivered through our Virtual Learning Environment (VLE), which refines your customer service skills. Our online tutor support is there to facilitate you to achieve your success rate accordingly.

Assessment & Verification
All units within this customer services (CS) Level 1 qualification are internally assessed by our qualified assessors and externally verified by the awarding organisation. The assessment takes the form of written assignments, detailed guidance for which will be provided by the tutor. You will receive tutor support once you are enrolled on our online portal to assist you in reaching your goals.


This is a thorough qualification of Level 1 Certificate in Customer Service, which helps learners enhance their career profile in principles of customer service level 2. Successful completion of this 100% accredited online course, customer service training certificate will be given that enables learners to proceed to the following qualifications:

Level 2 Certificate in Customer Service

Level 2 Diploma in Business Administration

Level 3 Diploma in Business Administration

Level 3 Diploma in Customer Services (RQF)

Level 2 NVQ Diploma in Business Improvement Techniques (RQF)

NCFE Level 2 Diploma in Skills for Business

Unit Structure

Unit 1: Introduction to Customer Service

Unit 2: Legislation, Regulation and Procedures to Follow in Customer Service

Unit 3: Working in Customer Service

Unit 4: Communicate Effectively with Customers

Unit 5: Understand How to Deal with Queries and Requests

Unit 6: Record and Communicate Customer Problems

Who is this course for?

This course is suitable for learners who have any interest in a range of sectors where customer services are important.


There are no specific entry requirements for this qualification. However, the learners must be 16 years or above to get themselves enrolled in this course.

Career path

This Entry Level Certificate for Introduction to Customer Service (Entry 3) qualification will provide you with the possibilities depending on subject specialism and location, including the following:

  • Customer Care Assistant: £19,050
  • Retail Assistant: £18,256
  • Trainee Customer Service Executive: £18,051

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How long does it take to enrol


Hi, It takes 24 working hours to get registered and get the course access. Regards, Team BSLM

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How long does it take to enrol?


Hi, It takes 24 working hours to get registered and access the course material. Regards, Team BSLM

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Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.