Practical Training for Professionals
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All organisations, whether they are in the private or public sector, want to give their various visitors excellent customer care. This course is designed specifically for front line staff in businesses, public sector organisations, academic institutions, places of interest and tourist attractions.
The course provides an overview of essential customer care skills and how the visitor can have an outstanding customer experience.
The content is delivered in a customer-friendly way enabling you to operate in a customer-focused, efficient and effective way.
During the day you will enhance your understanding of the needs of visitors to the organisation and how to approach them empathically. The programme enables you to gain confidence in dealing with diverse individuals and build on good practices. Furthering your communication skills and developing positive attitudes are main features of the day.
Enhancing the Visitors Experience- Virtual Training - Timetable
09:30 - 10:00 Coffee & Course Objectives
10:00 - 10:30 A Fresh Look at Your Job Roles
10:30 - 11:15 Getting it Right - Building on your Good Practices
11:15 - 12:45 Developing your Customer Care Skills
12:45 - 13:00 Discussion and Action Points from the morning
13:00 -14:00 Lunch
14:00 - 15:30 Handling Difficult Situations
15:30 - 16:30 Measuring Visitor Satisfaction
16:30 Summary and Action Planning
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