Empowering the workforce for resilient and safer care

HSJ

CPD Certificate of Attendance

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

• A. Workforce and wellbeing: Enabling staff to create safer care 3:19:26

  • 1: How can we better support staff welfare to halt the brain drain? 50:08
  • 2: Exploring the impact of the evolving multi-disciplinary team on patient safety 49:37
  • 3: Improving how we welcome, prepare and support international/diverse staff 50:27
  • 4: Protecting psychological safety and enabling compassionate care 49:14

• B. Human Factors – Making it everyday business 3:29:23

  • 5: Access, outcome and experience: Including neurodivergent people in healthcare 51:00
  • 6: Building engagement to deliver patient safety in new environments 50:18
  • 7: Healthcare organisations, responses and options when functioning under pressure 55:14
  • 8: Just culture: What about the patient and family? 52:51

• C. Training and workshops 2:10:51

  • 9: Unpacking the structural challenges, shared pressures and pathways to healing 33:15
  • 10: NHSE Patient Safety Syllabus Training (Levels 3 & 4) – Project Update 51:32
  • 11: A collaborative approach to delivering sustainable improvement across NHS Wales 46:04

• D. Plenary Lectures 2:12:24

  • 12: Keynote from Dr Aidan Fowler, National Director of Patient Safety, NHS England 10:28
  • 13: Truly listening to patients: Embedding Martha’s Rule 26:46
  • 14: Creating safety every day in a 'degraded system' 41:49
  • 15: Keynote: Safe care, forever Groundhog Day. What's the reason? What's the answer? 53:21

This course includes a focus on two main topics, with specific panel discussions, presentations and lectures

A. WORKFORCE AND WELLBEING: ENABLING STAFF TO CREATE SAFER CARE

Why are people really leaving the NHS - How can we better support staff welfare to halt the brain drain?

• The impacts of safe staffing, staffing ratios and industrial action on care - minimum staffing numbers
• Why is efficiency decreasing? Delving into how taskification, supervisory burden and other blocks to sustainable practice
• Discussing solutions, such as humanistic treatment at a micro and macro level
• Putting staff welfare at the centre of patient safety to ensure staff learn in the best way
• Embedding positive, reflective learning and training

Exploring the impact of the evolving multi-disciplinary team on patient safety – how can we ensure staff and patients are fully supported?

• How do we ensure that the new and emerging roles such as Nursing Associates, Physician Associates and Anaesthesia Associates support the existing workforce?
• How can professional standards like Good medical practice support patient centred care?
• Identifying and minimising risks to safety around the use of temporary workforce
• How can we work within our current workforce limitations to enable safer staffing?

Improving how we welcome, prepare and support international and diverse staff for giving safe care

• Staff inequalities – unpacking the true level of racism within the NHS - first hand experiences
• Celebrating the international workforce and what they bring to the healthcare system
• Ensuring re-training is most effective through understanding cultural differences and enabling improved clinical and non-clinical integration
• Enabling staff through upskilling and support from leadership

Protecting psychological safety and enabling compassionate care to look after staff and patients

• Enabling compassionate care and teamworking to reduce harm to staff and patients
• Protecting the psychological safety of staff, especially around adverse events/investigations

B. HUMAN FACTORS - MAKING IT EVERYDAY BUSINESS

Access, outcome and experience: Including neurodivergent people in a healthcare system when it's under pressure

• Workforce identity
• Premature death due to unmet needs
• Parity of esteem
• Hearing service users and families
• Reasonably adjusting services

The architecture of safety: Building engagement to deliver patient safety in new environments

• Why wait until we move our patients and staff in until we discover how these spaces don’t work for us?
• Can we build inspiring places that actually work?
• How can clinicians be meaningfully engaged in the design process?

Managing risk: Healthcare organisations, responses and options when functioning under pressure

• How do people, teams and systems adapt under pressure and what can we learn from this?
• How is safety achieved in different environments? What can we learn from cross-industry perspectives?
• What is necessary and unnecessary variation in routine work?
• Developing a portfolio of implementable safety strategies for different environments, what do we need to keep in mind?

Just culture: What about the patient and family?

• How has understanding of “just culture” evolved in patient safety and to what extent does it extend to patients?
• What would a “just culture” look like if it took on board the needs of harmed patients?
• Are current and planned policies consistent with a just and restorative approach?
• A new way forward: “The Harmed Patient Pathway” – Peter Walsh
• 'Restorative' just culture - integrating key principles – Joanne Hughes

C. TRAINING & WORKSHOPS

Responding restoratively to patient harm: unpacking the structural challenges, shared pressures and pathways to healing
Join us for a collaborative and interactive workshop, that will explore the evolution of responding to harm in our health and care system.

• Moving from data-based safety and improvement; legal risk and retributive justice, towards true restorative justice, healing and prevention
• Prioritising both healing and learning – repairing harm, as well as prevention of future harms
• Listening to all voices and sharing power: co-designing the risk model to include all affected, enabling a repair of trust
• Centring respect, concern and dignity by allocating equal weight to the interests of all involved

NHSE Patient Safety Syllabus Training (Levels 3 & 4) – Project Update

• Aims of the PSS training project
• Delivery to date
• Participant feedback and lessons learned
• Project completion and future plans

Building a Legacy: our national collaborative approach to delivering sustainable improvement across NHS Wales
Over a period of 18 months, the Safe Care Collaborative brought together health boards and trusts in Wales to work across system boundaries to achieve improvements to patient safety. In this session you will:

• Hear how the improvement collaborative approach was tailored to system needs, and iterated over the programme’s course through rapid learning cycles
• Discover how the learning has set the foundations for how national improvement programmes will be undertaken across NHS Wales moving forward
• Learn how new communications approaches are being explored to encourage the spread of improvements and define the collaborative's legacy

D. PLENARY LECTURES

Truly listening to patients: Embedding Martha’s Rule
10 minute interview with Merope Mills on her experience, what's been done and what she would like to see next, followed by a discussion with John Welch and Aidan Fowler around:

• Activating patient engagement to reduce avoidable harm
• Ensuring all patients have their voice heard about their illness-wellness and progression every single day
• What happens next? how do we evolve the culture and overcome complexity to effectively embed Martha’s Rule?

Creating safety every day in a 'degraded system'
This session explores the importance of listening to key voices in a system under pressure for effective policy, good data, mobilising action

• Is the system degraded or is it under pressure?
• Creating safety and safe care in services every day through and for: staff, patients and families, all working together to overcome core challenges
• What is going on at the frontline?
• The challenge of implementing safety actions when the system is under extreme pressure
• Is current safety policy fit for purpose and what can we do to best address this?
• Understanding complexity and why it matters

Safe care, forever Groundhog Day. What's the reason? What's the answer?

• Clearing the ground
• What you already know/have known for a long time - Why things go wrong
• Inconvenient truths
• What to do

This course is for

• Clinical Education/Workforce (Directors, Heads, Leads and Managers, Clinical training culture and staff wellbeing)
• Nursing Leaders and Teams (CNOs, Nursing Directors, Ward Managers, Senior Staff Nurses, Sisters, Matrons and Midwifes. Specialist, community and practice nurses)
• Clinical Leaders and Teams (Medical and Clinical Director, Department leads, Chief pharmacists)
• Improvement/Transformation (Directors and Managers in Transformation, Improvement and Performance)

Enhance your patient safety knowledge within the area of workforce wellbeing

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