Emotional Intelligence Training Course | In-house team training

Mark Baglow Training Limited

Build the foundations of emotional awareness and control.

• Understanding the five key elements of emotional intelligence

• Recognising emotional triggers and behavioural patterns

• Improving self-awareness and emotional insight

• Understanding how emotions influence decisions

• Building healthier emotional habits in busy or stressful environments

Stay calm, composed, and professional under pressure.

• Staying grounded during stressful situations

• Using practical tools to regulate emotions

• Reducing emotional “spikes” and reactive behaviour

• Breaking unhelpful reaction cycles

• Maintaining professionalism when emotions run high

Improve communication through empathy and awareness.

• Reading emotional cues and signals in others

• Developing empathy in workplace conversations

• Understanding different communication styles using the DISC model

• Adapting your style to connect more effectively

• Reducing misunderstandings through better social awareness

Apply EI to everyday work situations.

• Communicating assertively without confrontation

• Giving and receiving feedback constructively

• Defusing tension and preventing conflict escalation

• Improving teamwork through emotional awareness

• Building trust and stronger working relationships

Use EI to support wellbeing and sustainability at work.

• Understanding the link between EI, stress, and resilience

• Building habits that support emotional balance

• Recognising early signs of emotional overload or burnout

• Maintaining healthy boundaries

• Staying calm, positive, and solution-focused

Embed learning for long-term impact.

• Creating a personal emotional intelligence development plan

• Identifying strengths and growth areas

• Applying EI tools to real workplace challenges

• Continuing to develop emotional intelligence after the course

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I'll be referring to the training material on a regular basis to keep learning and getting used to everything we learned today."

"He was full of knowledge and made the course run very smoothly and had plenty of time to go over anything if required."

• Employees at all levels

• Managers and team leaders

• Teams working under pressure

• Customer-facing or people-facing roles

• Organisations seeking stronger emotional awareness and collaboration

No previous emotional intelligence training is required.

This course is suitable for mixed-ability groups.

Delivery format (on-site or live online) can be agreed in advance.

Developing emotional intelligence improves communication, resilience, and leadership capability.

Employees who demonstrate strong emotional awareness and empathy are better positioned to influence, collaborate, and progress in their careers.