Emotional Intelligence for Leaders | In-house team training

Mark Baglow Training Limited

Understanding Emotional Intelligence

Understand what emotional intelligence really means for leaders and why it matters.

• Defining emotional intelligence in a leadership context

• The five key elements of EI: self-awareness, self-regulation, motivation, empathy, and social skills

• How emotions influence decisions and team dynamics

• Identifying your current EI strengths and development areas

• Understanding different personality styles using the DISC model

Self-Awareness & Self-Regulation

Learn how to manage your emotions effectively, especially under pressure.

• Identifying emotional patterns and triggers

• Techniques to stay calm, focused, and confident in challenging situations

• Using reflection and journaling to increase self-awareness

• Modelling emotional control to create psychological safety

Empathy & Social Awareness

Develop deeper understanding and stronger connections with others.

• Recognising emotions in others through verbal and non-verbal cues

• Active listening and curiosity in conversations

• Adapting your leadership style to different personality types

• Building inclusive and supportive working relationships

Relationship Management & Influence

Use emotional intelligence to build trust, credibility, and influence.

• Giving constructive feedback that builds motivation and respect

• Handling conflict calmly and fairly

• Building influence through authenticity and trust

• Strengthening collaboration and teamwork

Applying Emotional Intelligence in Leadership

Turn insight into action with practical leadership applications.

• Applying EI principles to real leadership challenges

• Using EI to improve motivation, performance, and wellbeing

• Creating a personal action plan for ongoing development

• Leading with empathy and confidence every day

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Some of the excellent feedback Mark Baglow Training has received:

"Mark recently came to visit us to provide our management teams with some vital tools to enable us to navigate all possible scenarios we could face in day to day management of teams and individuals. We all took away different aspects which were incredibly useful and have already made a difference to the feel of the management within the company."

"Mark is the best! ​​His expertise is unmatched. What stood out most was his ability to adapt the training pace to my learning style while ensuring I developed a thorough understanding of each concept.​ I HIGHLY recommend working with Mark."

"Mark’s delivery was clear, engaging, and very informative. His knowledge and practical examples have given us valuable skills that will make our daily work more efficient. Every section of the training can be adapted to use in our work. We have already spoken to other colleagues about how well our day went. Highly recommended Mark and will certainly be in touch again for any future training needs! Thank you Mark."

"Mark has a brilliant way of breaking things down so they’re easy to understand, no matter how complicated the topic might seem. He’s methodical and clear, but never dull! And he’s always happy to go the extra mile to ensure everyone feels supported."

"I really enjoyed the course and refreshing some lost knowledge. I will put all I have learnt into practice going forwards, found the course very helpful & useful."

"Mark was excellent!!!"

"Mark was a fantastic trainer, and spent several sessions working with me. Mark is patient and knowledgeable, getting me up to speed with specific subject areas quickly and effectively."

"I'll be referring to the training material on a regular basis to keep learning and getting used to everything we learned today."

"He was full of knowledge and made the course run very smoothly and had plenty of time to go over anything if required."

• Managers and leaders at any level

• Team leaders and supervisors

• Organisations developing people-centred leadership capability

• Leaders navigating change, pressure, or complex relationships

• Teams seeking stronger communication and collaboration

No previous emotional intelligence or leadership training is required.

This course is suitable for anyone with people management or leadership responsibility.

Delivery format (on-site or live online) can be agreed in advance.

Developing emotional intelligence strengthens leadership capability, supports wellbeing, and improves organisational culture.

Emotionally intelligent leaders are better equipped to manage change, build trust, and progress into more senior leadership roles.