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Electronic Banking



£37.59 inc VAT
Study method
Online, self-paced
1 hour
No formal qualification

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This library deals with the day to day functions in a bank carried out by the tellers. It explains the basic role of a teller and tells about checks and check handling. Further it details about various transaction processing in a bank and handling of cash by the tellers in the bank during a day. The library also covers cash balancing process by the banks and provides an overview of various bank services. How banks keep security and how do they do customer service is also discussed in the library. This library also deals with the marketing that the bank adopts for its services. Lastly, the library deals with the current form of banking, i.e., electronic banking and provides guidelines for ‘know your customers’ to the banks.


  • Role of the Teller
  • Checks and Check Handling- Part 1
  • Checks and Check Handling- Part 2
  • Processing Transactions - Part 1
  • Processing Transactions - Part 2
  • Handling Cash
  • Cash Balancing
  • Overview of Bank Services
  • Bank Security
  • Customer Service
  • Marketing of Bank Services
  • Electronic Banking
  • Know Your Customer Guidelines

After the successful completion of this course, you will be able to:

  • Understand the importance and different aspects of electronic banking
  • Explain the use of automated teller machines (ATMs) in accomplishing the banking needs of the customers
  • Understand the importance of telephone banking as a part of e-banking
  • Explain how internet banking and mobile banking will be useful to the customers for banking needs
  • Understand the use of electronic fund transfer (EFT)

Who is this course for?

Those who are interested in the day to day operation of the bank.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.