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Effective Telephone Techniques 20th January 2020

Classroom based course with study materials & tutor support


Challenge Training and Consultancy Limited

Summary

Price
£264 inc VAT
Payment options

Bacs, Cheque or paypal

Study method
Classroom
Duration
1 Day, Part-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Location & dates

Location
Address
Challenge Consulting
Nottingham Road
NOTTINGHAM
Nottinghamshire
NG146EH
United Kingdom

Overview

This course is for anyone who needs to use the telephone to communicate effectively with customers, suppliers or colleagues.

This is a practical workshop that challenges attendees to understand the strengths and weaknesses of their current telephone style, and help them develop more confident and successful telephone behaviours.

Resources

Description

By the end of the course, delegates will:

  • Understand the advantages and limitations of their own telephone style, and identify development areas.
  • Recognise the challenges of communicating over the telephone and how to overcome
    them.
  • Use techniques to be more effective over the telephone
  • Plan telephone calls successfully
  • Manage “difficult” calls, while remaining calm and in control.

Who is this course for?

Anyone that uses a telephone at work to communicate with colleagues and customers.

Requirements

None

Questions and answers

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