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Effective Sales Training

Classroom based course with study materials, tutor support and Certificate of Acheivement included


Courtney Associates

Summary

Price
£354 inc VAT
Payment options

Visa Debit/Credit Card, Paypal or Cheque. Payment must be made in advance of the course. We are... Read more

Study method
Classroom
Duration
1 Day, Part-time
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Location & dates

Location
Start date
End date
16/12/2019
16/12/2019

End date: 16/12/2019

Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up

Address
Cornwall Street
BIRMINGHAM
West Midlands
B32DF
04/02/2020
04/02/2020

End date: 04/02/2020

Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up

Address
Cornwall Street
BIRMINGHAM
West Midlands
B32DF
17/03/2020
17/03/2020

End date: 17/03/2020

Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up

Address
Cornwall Street
BIRMINGHAM
West Midlands
B32DF
16/01/2020
16/01/2020

End date: 16/01/2020

Additional info: 9.15am to 4.30pm| Lunch and refreshments throughout the day provided | Price includes comprehensive course notes, Certificate of Achievement and Contact Details for Course Trainer Follow Up

Address
Upper Woburn Place
Central London
London
WC1H0BS

Overview

This 1 Day Effective Sales Skills Course aims to allow delegates to focus on enhancing their current Sales and Customer Service skills and knowledge. The course will link directly in to your workplace and your types of customers and will give you a solid understanding of how to overcome objections and close the deal. The second part of the day will focus on providing you with the correct tools and techniques to sell to both existing customers and new prospects. You will learn how to negotiate, influence and gain a “win-win” situation for both parties.

Delivery of the training will be extremely interactive for you, with ample opportunity for you to take part in your own learning experience through practical exercises and group discussions.

Description

This Sales course has been designed and tailored to suit your working environment and focuses heavily on the real life interactions & skills. This course will give you a workable tool kit that can be used immediately after the session.

In addition to the learning, an action plan will be created at the end of the session, allowing you to create a workable document detailing your commitments to using these new skills in the workplace.

Introduction to Sales Skills

  • The course focuses on the following Sales Models

    -Classic Sales Model

    -The Closing Sales Model

    -The Problem Solving Sales Model

    -The Value Added Sales Model

    -The Consultative Sales Model

WHAT WILL I LEARN?

Opening the sale – what to do in those initial stages of a Sales situation

Establishing Customer Needs – how to build rapport with your customer and understand their needs, by using recognised “questioning” and “listening” techniques

Selling the Benefits of your Product/Service – learning about the best way to present the benefits of your product or service to a prospect in order to secure a sale

Closing the Sale – How to handle objections effectively and learn some simple and effective ways to confidently close a sale

COURSE CONTENT

On this course delegates will learn and acquire new skills in the following areas:

  • Improving on your ability to arrange and prepare for sales appointments and to effectively sell your product/service.
  • Codes of Practice
  • Moments of Truth
  • Misery Moments
  • Golden Service with a Smile
  • Identifying your customers and their needs
  • Customers come in four main categories
  • Customers buy from people
  • Caring for your customers
  • Barriers to Communication
  • Effective Listening Skills
  • Understanding Buying Signals
  • Structured Steps of the Sale
  • Features and Benefits
  • Questioning Techniques
  • Closing the Sale
  • Handing customer objections and complaints
  • How to deliver feedback constructively
  • Negotiation Skills
  • Influencing Skills

Who is this course for?

Suitability – Who should attend?

This course is targeted at any member of staff who works within a Sales environment, or who are new to Sales but have had no previous training. It is also beneficial to anyone who works in a Customer Service environment or Support role, with a focus on Sales.

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