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Effective feedback and conversations cover image

Effective feedback and conversations
Itec training solutions Ltd

Online classroom with industry expert with theory and practical tools to upskill yourself immediately.

Summary

Price
Enquire to get more info on pricing
Study method
Online + live classes
Duration
1 day · Part-time
Qualification
No formal qualification
Certificates
  • Certification of Completion - Free
Additional info
  • Tutor is available to students
1 student enquired about this course

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Overview

In flatter, more digital and complex organisations there’s an increasing need to have effective, and sometimes challenging, conversations with colleagues, members and stakeholders. This one day management course will focus on each group’s unique challenges whether that’s disagreeing with a senior colleague, motivating a high-performer or explaining a change initiative. We will use an anonymous online survey to get real-life examples from the participants and we’ll use those challenging behaviours and difficult conversations as the focus of the day. The programme is highly interactive and practical with exercises, self-assessments, group work, case studies and role playing. The focus of the day will be sharing best practice and toolkits to give the managers the skills and confidence to have these critical conversations.

Please note our Standard Private course price is £784.80 Incl VAT. Our Not for Profit price is £706.80 Incl VAT.

Please enquire for course dates.

Certificates

Description

Over this one day course we will cover:

  • Welcome, introductions, aims for the day.
  • Reviewing the surveys: what conversations matter the most to this group.
  • Getting the desired outcome from a difficult conversation.
  • Effective listening to resolve problems.
  • Identifying different types of behaviour.
  • Adapting styles of communication to different situations.
  • What makes people behave in a difficult way.
  • Bringing out the best in people at their worst.
  • Persuasion and influence.
  • Communication skills: the feedback toolkit.
  • Knowing how and when to tackle issues.
  • How to build your confidence and assertiveness.
  • How to ask for a change in behaviour.
  • Managing conflict.
  • Dealing with aggression.
  • How to problem solve and negotiate with difficult people.

Who is this course for?

This course is aimed at managers who needs to deal with challenging attitudes, behaviours and situations. This course will work best if managers and their direct reports do not attend the same course.

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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