Effective Debt Collection & Credit Control Training: Risk, Legal & Communication

Training Express Ltd

• Effective Debt Collection & Credit Control Training: Risk, Legal & Communication 1:55:40

  • 1: Module 1 Introduction to Credit Management and Debt Collection 11:04
  • 2: Module 1_ Introduction to Credit Management and Debt Collection 05:00
  • 3: Module 2 Credit Risk Assessment and Policies 17:02
  • 4: Module 2_ Credit Risk Assessment and Policies 07:00
  • 5: Module 3 Effective Debt Collection Strategies 16:33
  • 6: Module 3_ Effective Debt Collection Strategies 07:00
  • 7: Module 4 Legal and Financial Aspects of Debt Recovery 09:58
  • 8: Module 4_ Legal and Financial Aspects of Debt Recovery 05:00
  • 9: Module 5 Role of Debt Management Agencies 14:10
  • 10: Module 5_ Role of Debt Management Agencies 06:00
  • 11: Module 6 Communication Skills for Debt Collection 10:53
  • 12: Module 6_ Communication Skills for Debt Collection 05:00
  • 13: Get your Free CPD Certificate 01:00

The Effective Debt Collection & Credit Control Training: Risk, Legal & Communication course introduces learners to the essential processes involved in managing customer credit and recovering overdue payments. Strong credit control is vital for protecting business cash flow and reducing financial risk.

Late payments and unpaid debts can significantly affect organisations of all sizes. This course is suitable for finance assistants, administrators, customer account teams, and anyone involved in credit management or collections. It helps learners understand how to reduce risks, improve recovery rates, and handle customer communication professionally.

This course covers the full debt collection process, from assessing customer creditworthiness to implementing effective credit policies and recovery strategies. Learners will explore negotiation techniques, legal recovery options such as court action and statutory demands, and the role of debt management agencies. The course also focuses on communication methods including telephone calls, letters, and response handling. On completion, learners will be better prepared to support financial stability and maintain professional relationships with customers.

Course Curriculum :

• Module 1: Introduction to Credit Management and Debt Collection
• Fundamentals of Credit Control
• Debt Collection Process
• Key Roles of a Credit Control Assistant
• Module 2: Credit Risk Assessment and Policies
• Assessing Customer Creditworthiness
• Developing and Implementing Credit Policies
• Monitoring and Preventive Strategies
• Evaluating Credit Control Routines
• Module 3: Effective Debt Collection Strategies
• Techniques for Collecting from Individuals
• Overcoming Challenges in Corporate Debt Collection
• Advanced Techniques for Persistent Debts
• Strategies for Negotiating Payment Plans
• Module 4: Legal and Financial Aspects of Debt Recovery
• Using Courts for Debt Recovery
• Statutory Demands and Bankruptcy Proceedings
• Tax Relief and VAT for Bad Debts
• Module 5: Role of Debt Management Agencies
• Services Provided by Debt Collection Agencies
• Collaboration with Factoring Companies
• Engaging Specialist Legal Services
• Role of Credit Checking Agencies
• Module 6: Communication Skills for Debt Collection
• Effective Telephone Communication Techniques
• Writing Persuasive Debt Collection Letters
• Managing Customer Responses Professionally

Our course is fully CPD-accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Once you’ve completed your course, you will immediately be sent a FREE CPD-accredited digital certificate, titled: Effective Debt Collection & Credit Control Training: Risk, Legal & Communication. You will also get a FREE hardcopy certificate (Shipping cost £5.99).

This certificate does not have a fixed expiration date. However, in accordance with industry best practice guidelines, it is recommended that the certification be renewed every 3 years.

• Credit control staff handling overdue customer accounts
• Finance assistants managing invoices and payment follow-ups
• Small business owners overseeing customer credit risk
• Administrative staff involved in debt recovery communication
• Customer account teams managing payment arrangements

• Credit Control Assistant
• Accounts Receivable Assistant
• Debt Collection Officer
• Credit Risk Administrator
• Finance Administrator
• Collections Advisor
• Accounts Officer

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