Effective Customer Care

NCC Home Learning

QAUK Certificate of Achievement

Digital certificate - Included

Tutor Marked Assignment

Included in course price

Course modules

Module 1: Recognising Customers
Module 2: The Importance of Exceptional Customer Care
Module 3: Customer Care and Service Principles
Module 4: Providing Information, Advice, Products and Services to Customers
Module 5: Responding to Special Requests
Module 6: Customer Service and Legislation
Module 7: Dealing with Customer Complaints
Module 8: Helping Customers with Particular Needs

Assessment

The Certificate of Achievement from Quality Licence Scheme is gained by successfully completing a series of assignments. Your personal tutor will review, mark and provide you with feedback on your work.

Certification

At the end of this course successful learners will receive a Certificate of Achievement from Quality Licence Scheme and a Learner Unit Summary (which lists the components the learner has completed as part of the course).

The course has been endorsed under the Quality Licence Scheme. This means that NCC Home Learning has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at QLS Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group’s knowledge and experience of working within the awarding sector enables them to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Learner support

Constructed specifically for distance learning, course materials can be accessed through the letter box allowing students to learn at their own stride whether it’s at home or away – night or day.

Furthermore, learners can benefit from their own expert tutor as well as a comprehensive guide summarising the learning resources, units, tasks and course expectations.

Students can be rest assured that all of their questions, course related or not will be answered with all the necessary feedback, advice and guidance.

The Certificate in Effective Customer Care is ideal for those looking to develop a career in a customer focused role.

The good news is that no prior learning knowledge or experience is essential to enrol on this course. The programme is openly available to anyone wishing to learn more about Effective Customer Care and would like to take part in a highly rewarding home study course. Students have the freedom to start the course at any time and continue learning at their own pace for a period of up to 12 months from initial registration with full tutor support.