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Effective Conflict Management At Workplace - Simpliv

Confident conflict resolution skills will certainly make you stand out.


Simpliv LLC

Summary

Price
£16.34 inc VAT
Study method
Online, self-paced
Duration
2 Hours
Access to content
Lifetime access
Qualification
No formal qualification
Additional info
  • Tutor is available to students
  • Certificate of completion available and is included in the price

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Overview

About this Course

Conflict at the workplace or personal life is unavoidable. Conflicts may grow out of sheer disagreement, or due to the difference in opinion. This course will give you all you need to (A) Prevent conflict and (B) Manage conflict - whether it involves you directly or indirectly. Confident conflict resolution skills will certainly make you stand out. To be able to effectively handle conflict, irrespective of the circumstances is an ability that will help you to build strong, productive working relationships and enhance the overall performance of your team, group or department.

Description

What you will learn

This course will give you all you need to:

  • (A) Prevent conflict and
  • (B) Manage conflict - whether it involves you directly or indirectly

This course will cover the following Curriculum:

Module 01

  • Introduction And How Conflict Is Not A Bad Thing
  • Foundations - Respect And Connection
  • Action Points: Foundations - Respect And Connection
  • Meeting People At Their Bus Stops
  • Action Points: Meeting People At Their Bus Stops
  • Managing The Ego
  • Action Points: Managing The Ego
  • Keeping Personality And Behavior In Mind
  • Action Points: Keeping Personality And Behavior In Mind
  • Working With Conflict At The Optimum Level
  • Reactions To Conflict
  • Building Rapport
  • Action Points: Building Rapport
  • Don’t Do The Same Thing And Expect Different Results
  • Action Points: Don’t Do The Same Thing And Expect Different Results
  • Self Awareness As A Conflict Management Tool
  • The Power Break
  • The Communication Secret - Exchange Ideas
  • Action Points: The Communication Secret - Exchange Ideas
  • Listening Skills
  • Action Points: Listening Skills
  • Focus On What's Going Well
  • Focus On Behavior And Not Personality
  • Action Points: Focus On Behavior And Not Personality
  • Goals, Blames And Justice
  • Nip It In The Bud
  • Practice Dealing With Conflict
  • Action Points: Practice Dealing With Conflict files
  • Conflicts Are A Clue To Other Things
  • Action Points: Conflicts Are A Clue To Other Things files
  • Conclusion

Who is this course for?

  • Anyone who wants to learn how to prevent and resolve conflict through effective communication techniques and proven strategies
  • Leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff
  • Leaders and managers who want to create a low-conflict, high creativity work environment for their employees, departments, and teams

Requirements

  • Elementary experience in managing tasks / allocating tasks

Career path

According to the Occupational Outlook Handbook from the U.S. Bureau of Labor Statistics (BLS), the median national annual salary for a human resources manager is $106,910. Actual salaries may vary greatly based on specialization within the field, location, years of experience and a variety of other factors.

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