Effective Communication Skills
ZandaX
NEW YEAR DEAL: Effective Communication Skills with a FREE CPD certificate, workbook & Action Plan
Summary
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Overview
CPD
Course media
Resources
- Course Brochure for Effective Communication Skills - download
Description
Communication Skills: Supercharge Your Communications - and Your Life
If we can communicate well, we have the vital key to doing well in our careers - and our everyday lives!
Our course will give you a great understanding of what makes good communication, and how it works in face-to-face, telephone and written situations. You'll see how to use simple, proven rules to get results, and learn essential skills in questioning, listening, and being effective. You'll learn how to overcome communication problems and get better outcomes.
You will finish the course with a real understanding of good communication, as well as a whole bunch of tools to help you to be much more successful in getting things done the way you want.
ABOUT THE ZANDAX WORKBOOK: You get the special ZandaX workbook which gives a course summary and space for your notes, as well as our unique ACTION PLAN that enables you to relate the content to your own life, and to monitor and manage your ongoing development. How does that sound?
Here's what you'll learn in our Effective Communication Skills course:
How Communication Works* The Dynamics of Communication * What are Good Commmunication Skills? * The Four-Step Cycle of Communication * The 6 Cs of Communication * Five Communication Styles * Identifying and Adjusting your Communication Style * Influence or Persuade? * Communication is a Two Way Street
Face-to-Face Communication
* The Three Components of Communication * Body Language and Non-Verbal Messages * Using the Right Words * On the Front Foot: Being Positive * Getting Your Appearance Right * First Impressions
Telephone Communication
* Advantages of Telephone Communication * Disadvantages of Telephone Communication * Factors of Voice * Improving Telephone Communication * Overcoming the Challenges of Telephone Communication
Written Communication
* The Power of Words * Right First Time * Keep it Concise * Address Your Target * Keep it Simple * Your Three Stage Structure * Quick Tips for Types of Messages
Questioning and Listening Skills
* How Asking Question Helps You * Open and Closed Questions * The Funnel * The Five Levels of Listening * Active Listening * Verbal Communication Skills * Non-Verbal Signs of Active Listening * Verbal Signs of Active Listening * Wrap Up: The Two Stages
How to be an Effective Communicator
* The Wheel of Communication * Getting your Self-Image Right * How to Find Out What Others Think About You * Is your Self Image Correct? * Asking for Feedback * Your History - Experiences * Your Preconceptions - Stereotyping * Prejudices * Dismantling Your Assumptions * Your Level of Understanding
Overcoming Communication Problems
* Why Communication Goes Wrong * Overcoming Barriers to Communication * Dealing With Opposition * Dealing With Conflict * Delivering Difficult Messages * Four Tips for Delivering Difficult Messages
Getting Better Outcomes
* Timing: What's Best for Them * Intimidation: Good and Bad * The Effect of Location * Getting Better Outcomes * Best Practices For Communicating Effectively
Who is this course for?
Anyone who wants to improve their communication skills, or those of people they manage, so they are more effective.
Requirements
There are no pre-course requirements: whether you're new to training or have attended courses before, you'll find our style of presenting the subject matter to be engaging, useful and easy to retain.
Career path
If you communicate well, you succeed. If you don't, you won't.
If you're serious about your career, this course will give you an understanding -- and an edge -- you didn't have before.
Questions and answers
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This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.
