Skip to content

Duty of Care Training - Accompanied by Audio
Interactive healthcare Training

Summary

Price
£19 inc VAT
Study method
Online
Duration
1 hour · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
1 CPD hours / points
CPD What's this?
Certificates
  • Certificate of completion - Free
1 student purchased this course

Add to basket or enquire

Buy with Apple Pay Buy with Google Pay

Overview

This course covers the third of fifteen standards of the Care Certificate, concerning 'Duty of Care'. It will provide knowledge on how your duty of care contributes to safe practice, optional support, dealing with complaints and comments, dealing with incidents, and dealing with confrontation and difficult subjects.

Certificates

Certificate of completion

Digital certificate - Included

CPD

1 CPD hours / points
Accredited by The CPD Certification Service

Description

The full list of topics is below:

1. Defining "Duty of Care"
2. How your Duty of Care may affect your Work Role
3. Your Duty of Care and an Individual's Rights
4. Duty of Candour
5. Dilemmas and Conflicts
6. Additional Support
7. Responding to Complaints and Comments
8. Advice and Support Regarding Complaints and Comments
9. The Importance of Learning from Complaints and Comments
10. Recognising Adverse Events, Incidents, Errors and Near Misses
11. What You Must Do or Must Not Do
12. Legislation and Agreed Ways of Working
13. Factors and Situations That Can Cause Confrontation
14. Communication
15. Assessing Risk
16. Accessing Support Around Conflict
17. Agreed Ways of Working

These correspond to the standards and outcomes listed in Standard 3 of the Care Certificate.

This course also covers Duty of Candour, including what to do in the event of an incident, how to apologise, and how to follow your organisational procedures.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Similar subjects: Healthcare
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.