Skip to content

Document Control & Administration Skills for Receptionist
Training Express Ltd

Free PDF Certificate included, Free Life Coaching Course | Free Retake Exam | Lifetime Access

Summary

Price
£20 inc VAT
Study method
Online
Duration
4 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
Certificates
  • Certificate of completion - Free
  • Certificate of completion - Free
Assessment details
  • Multiple Choice Questions (MCQ) (included in price)
Additional info
  • Tutor is available to students

AI overview

AI generated content may contain mistakes

This comprehensive course is designed to equip receptionists with essential document control and administrative skills to excel in today's fast-paced office environment.

What you'll learn
  • Effective record keeping and filing systems
  • Proficient mail management and shipping procedures
  • Efficient time management and scheduling
  • Strong communication and customer service skills
Who the course is for
  • Anyone looking to develop or enhance their receptionist skills
  • Suitable for both new and experienced receptionists
Key features
  • Fully online, self-paced course with audio voiceover
  • Suitable for learners wanting flexibility
Skills & outcomes
  • Skills-based course designed to build practical knowledge for receptionists
  • Helps develop essential administrative and customer service competencies

Was this helpful?

Overview

[Updated 2025]

In today’s fast-paced office environment, receptionists play a vital role in ensuring smooth operations, especially when it comes to managing documents and administrative tasks. This course is designed to sharpen your ability to handle essential duties such as record keeping, mail management, and telephone communication with confidence and efficiency. Through well-structured modules, you’ll gain a clear understanding of how to organise information, manage scheduling, and maintain impeccable filing systems—all critical to maintaining professional office standards.

Whether you are new to reception or looking to refresh your administrative expertise, this course equips you with the necessary knowledge to excel in your role. Strong organisational and communication skills are at the heart of effective document control and administration, and this training highlights these alongside customer service techniques to enhance your daily work performance. Delivered entirely online, the course allows you to learn flexibly while preparing you to support any busy office environment with precision and professionalism.

Key Features of the Document Control & Administration Skills for Receptionist Course :

  • Instant e-certificate
  • Fully online, interactive course with audio voiceover
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

*** Additional Gifts ***

  • Free Life Coaching Course

*** (Offer Ends Soon) ***

Certificates

Certificate of completion

Digital certificate - Included

Certificate of completion

Hard copy certificate - Included

You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Assessment details

Multiple Choice Questions (MCQ)

Included in course price

Course media

Description

Course Curriculum

The detailed curriculum outline of our Document Control & Administration Skills for Receptionist course is as follows:

***Document Control & Administration Skills for Receptionist***

  • Module 01: Introduction to Reception and Receptionist
  • Module 02: Business Telephone Skills
  • Module 03: Mail Services and Shipping
  • Module 04: Time Management
  • Module 05: Record Keeping and Filing Systems
  • Module 06: Organisational Skills
  • Module 07: Communication Skills
  • Module 08: Customer Service
  • Module 09: Effective Planning and Scheduling

Accreditation

All of our courses, including this Document Control & Administration Skills for Receptionist course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Certification

Once you’ve successfully completed your Document Control & Administration Skills for Receptionist course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Who is this course for?

Anyone with a knack for learning new skills can take this Document Control & Administration Skills for Receptionist course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2025. All rights reserved.