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Centre for Strategy and Communication Ltd

Business planning: turning the vision into reality

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

This course deals with the practical aspects of business planning - those one to three year plans that show what you are actually going to do. You will use a range of proven tools and techniques to understand how to put together a compelling plan. Starting from your organisation's strategic positi...

Centre for Strategy and Communication Ltd

Conflict resolution: an introduction

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

This London-based conflict management training course provides you with the practical tips, techniques and strategies to calmly and effectively deal with the day-to-day niggles and disagreements of everyday working life. Want us to deliver this course at your organisation? Contact us for a bespo...

Centre for Strategy and Communication Ltd

Creative thinking and innovation toolkit

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

This one-day course first covers some basic theory and background, clarifying what the world of 'creative thinking' and 'innovation' looks like. It then looks at principles, practices and tools around creative thinking in particular. There will be opportunities to apply the tools and techniques a...

Centre for Strategy and Communication Ltd

Customer care and telephone skills

£408 inc VAT (was £455)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Good customer care depends on staff acting with professionalism and self-confidence. This course will help new staff to practice good customer care and is an enjoyable refresher for more experienced front line staff. Want us to deliver this course at your organisation? Contact us for a bespoke q...

Centre for Strategy and Communication Ltd

CV writing and interview skills

£408 inc VAT (was £455)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Applying for a job is a skill everyone needs to harness, and in practice that means getting your CV in shape and practicing your interview skills. The purpose of this one-day course is to understand how to be the best possible candidate you can be for the job you want. Over the day you will get t...

Centre for Strategy and Communication Ltd

Delegation skills

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Delegation is an essential part of management. Yet many managers fear to 'let go' of vital tasks, feeling that they run risks in delegating and that 'it's quicker to do it myself'. This course will give you the essential tools you need to delegate well. Want us to deliver this course at your org...

Centre for Strategy and Communication Ltd

Developing a growth mindset for success

£408 inc VAT (was £455)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

This one-day training workshop introduces the ground-breaking idea of growth mindset, the work of world-renowned psychologist Carol Dweck. Developing a growth mindset creates motivation and productivity in individuals and organisations. Participants will look at the theoretical and practical impli...

Centre for Strategy and Communication Ltd

Developing your personal brand

£408 inc VAT (was £450)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

In today's market outstanding performance is no longer enough if you want to progress your career. Image and visibility are now essential components of career success. You are a brand - and you need to know what your brand stands for. In this highly interactive and intriguing one-day training cou...

Centre for Strategy and Communication Ltd

Effective feedback and conversations

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

In flatter, more digital and complex organisations there’s an increasing need to have effective, and sometimes challenging, conversations with colleagues, members and stakeholders. This one day management course will focus on each group’s unique challenges whether that’s disagreeing with a senior...

Centre for Strategy and Communication Ltd

Effective office management

£801 inc VAT (was £891)
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Study method
Classroom
Duration
2 Days, Full-time
Location
City of London, London

Develop an assertive and organised approach to office management in just two days with our Effective office management course. Learn how to take on an organised approach to managing people and processes in your office, and how to facilitate harmonious and productive working. Want us to deliver ...

Centre for Strategy and Communication Ltd

Email newsletters and ebulletins

£408 inc VAT (was £455)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Enews products are one of the most important marketing tools you have available to you. This immediate, low-cost way of building and maintaining a relationship with your audience can build your membership, increase support or sales, increase brand awareness and drive traffic back to your website....

Centre for Strategy and Communication Ltd
Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

This Emotional intelligence (EI) training course is for all managers wishing to work with emotional intelligence and to maximise their emotional intelligence and that of their people, team and organisation. It introduces the concept of EI, offers frameworks for understanding and applying EI within...

Centre for Strategy and Communication Ltd

Equality, diversity and inclusion

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Do you wish you were more confident in recognising equality and diversity issues and dealing with them effectively in the workplace? Equality, diversity and inclusion are everyone’s business. But the concepts can seem complex and even divisive. The terminology can be confusing and it can be hard ...

Centre for Strategy and Communication Ltd

Focus groups

£459 inc VAT (was £511)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Do you know what your customers are thinking and feeling? A focus group can help you find out. A well run focus group can give you valuable insights and help you plan better products and services. This practical course will teach you how to run a focus group give you the skills you need to set up...

Centre for Strategy and Communication Ltd

Grammar and punctuation at work

£408 inc VAT (was £455)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Can you put a comma before 'and'? What exactly are verbs? And what's the difference between a hyphen and a dash? If you missed out on grammar and punctuation at school, or have forgotten what you once learned, this invaluable refresher course will quickly put you back on track. You will find out...

Centre for Strategy and Communication Ltd
Study method
Classroom
Duration
Full-time
Location
City of London, London

Whether it's disciplining a colleague or handling a sensitive issue, we all face difficult communications challenges in the workplace. They are unpleasant, stressful and can be very emotionally draining. It's awful when it's a customer but can be even worse when it's a team member or manager. Our...

Centre for Strategy and Communication Ltd
Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Good media coverage gets your message across to the public and decision makers better than any other communication method. Learning how to deal with journalists allows you to positively influence what is printed and broadcast. This highly practical course helps you understand news angles and what...

Centre for Strategy and Communication Ltd

Handling written complaints

£459 inc VAT (was £511)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

This Handling written complaints course introduces the key skills of communicating clearly, concisely and confidently in writing – by letter, email and social media. Participants will learn why people complain, and how to turn a complaint into a positive customer experience. They will understand h...

Centre for Strategy and Communication Ltd

Human Resources: the essentials

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Our one-day Human Resources: the essentials course is suitable for all managers who want a basic understanding of the key elements of people management. Aimed at non HR managers, this course will provide the knowledge and tools needed to ensure you consistently get things right with people and pe...

Centre for Strategy and Communication Ltd

Impactful presentations: two-day masterclass

£884 inc VAT (was £983)
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Study method
Classroom
Duration
2 Days, Full-time
Location
City of London, London

Do you want to stand out from the crowd and give memorable, impactful presentations that really touch the audience? This fun and stretching masterclass gives you the tools and advice you need to take your presentations to the next level. With plenty of practice using different techniques, includi...

Centre for Strategy and Communication Ltd

Increasing performance with positive psychology

£408 inc VAT (was £455)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

This one-day training workshop is a scientifically based approach to increasing individual and team performance with positive psychology. The session provides the opportunity to examine and practice the processes, tools and highly effective techniques for increasing performance and achieving succ...

Centre for Strategy and Communication Ltd

Interview skills for managers

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Hiring the right staff is one of the most important management and HR skills and it is critical to get it right. This course is designed for managers and HR professionals who either want to improve their interviewing skills or who are just now starting a recruitment role in the organisation. This...

Centre for Strategy and Communication Ltd

Introduction to leadership

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

"What does it mean to step up to a leadership position?" "I am a new team leader - what's the difference between leadership and management?" "What does it mean to lead a team anyway?" "How do you lead a group who until recently have been your peers and friends?&...

Centre for Strategy and Communication Ltd

Leading virtual and remote teams

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

The modern workplace operates in a highly virtual world. Whether it’s a videoconference via Skype or project managing a team based in different counties, virtual working is becoming the norm for individuals and managers. This new way of working places challenges on us and our ability to lead and c...

Centre for Strategy and Communication Ltd

Leading with authenticity

£512 inc VAT (was £569)
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Study method
Classroom
Duration
1 Day, Full-time
Location
City of London, London

Our Leading with authenticity course, aimed at senior managers, will enhance your leadership performance by tapping into your individual characteristics, values and competences. In today’s environment, effective leaders combine a personalised mix of skills, capacities and experience with insight,...