ITIL Service Capability: Operational Support and Analysis (OSA): This course is an online training course on Advanced ITIL and provides you understanding about ITIL Service Capability: Operational Support and Analysis (OSA). The course is a well-reviewed and well
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ITIL Foundation Certification Part 2: Lifecycle Phases And Processes
This course includes lifetime access so you can complete it at your own speed. This is designed for those interested to learn the basics of ITIL lifecycle phases and processes then apply functional roles within these processes. Benefits of taking this course include

Information Technology Infrastructure Library (ITIL®) - Service Operation
...Technology Infrastructure Library (ITIL) - Service Operation Service Operation focuses on delivery and control process activities and aims for a steady state of managing services. In this course, you will learn the principles, processes, common activities, and implementation

Cisco 300-135: CCNP TSHOOT - Troubleshooting & Maintaining Cisco IP Networks
...to: Plan and perform regular maintenance on complex enterprise routed and switched networks Use technology-based practices and a systematic ITIL-compliant approach to perform network troubleshooting COURSE OUTLINE Module 1 Introduction to Cisco Troubleshooting 1.1