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Diploma in Telesales Marketing - Level 3

Free E - Certificate Included | CPD & IAP Accredited | Access for 365 days | No Hidden Fee | No Additional Fee


Study365

Summary

Price
Save 90%
£19 inc VAT (was £199)
Offer ends 14 July 2020
Study method
Online, self-paced
Duration
4 Hours
Qualification
No formal qualification
CPD
5 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price

10 students purchased this course

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Overview

Diploma in Telesales Marketing - Level 3

Would you like to gain an accredited qualification which demonstrates a high level of skill and knowledge? Look no further than this Telesales Marketing – Level 3 course.

Do you work in Telesales or Telemarketing? Perhaps your a business owner who wants to begin using Telesales? If so, you need to understand the theory and practice behind successful and customer friendly telesales strategies. This outstanding Telesales Marketing course will teach you how to define telesales, how to encourage and use active listening, how to deliver a clear message, how to prepare for telesales calls, the advantages and disadvantages of using a call script, and the stages of telesales calls. Become a confident and able telesales specialist with this excellent Telesales Marketing course today!

* Free E-certificate (No additional cost for E-certificates)

CPD

5 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

Course Description:

This Diploma in Telesales Marketing online course is comprehensive and designed to cover 6 key modules and those 6 modules include Defining Telesales, Active Listening, Delivering A Clear Message, Preparing for The Telesales Call, Advantages and Disadvantages Of Using A Call Script, The Stages of Telesales Calls.

Course Curriculum

1: Defining Telesales

2: Active Listening

3: Delivering A Clear Message

4: Preparing For The Telesales Call

5: Advantages And Disadvantages Of Using A Call Script

6: The Stages Of Telesales Calls

Course Duration:

You will have 12 Months access to your online study platform from the date you purchased the course. The course is self-paced so you decide how fast or slow the training goes. You can complete the course in stages revisiting the training at any time.

Method of Assessment:

At the end of the course, learners will take an online multiple choice question assessment test. The online test is marked straight away, so you will know immediately if you have passed the course.

Certification:

Successful candidates will be awarded a Telesales Marketing – Level 3 certificate.

Requirements

Learners must be age 16 or over and should have a basic understanding of the English Language, numeracy, literacy, and ICT.

Career path

  • Telemarketer
  • Customer Service Advisor
  • Telesales Agent

Questions and answers


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Philip asked:

what does ICT mean

Answer:

Dear Philip Thank you very much for your query. ICT means Information and Communication Technology. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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