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Diploma in Office Administration & Reception (Receptionist) Skills Training
Training Express Ltd

CPD Accredited | Free PDF & Hard Copy Certificate included | Free Retake Exam | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online
Duration
10 hours · Self-paced
Access to content
Lifetime access
Qualification
No formal qualification
CPD
10 CPD hours / points
CPD What's this?
Certificates
  • Digital certificate - Free
  • Hard copy certificate - Free
Assessment details
  • Multiple Choice Question (MCQ) (included in price)
Additional info
  • Tutor is available to students
1 student purchased this course

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AI overview

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This comprehensive diploma equips individuals with the essential competencies in office administration and receptionist skills, empowering them to thrive in various industries.

What you'll learn
  • Proficient office administration skills
  • Effective business telephone communication techniques
  • Strategic time management and organisational methodologies
  • Exemplary customer service and business etiquette
  • Meticulous record-keeping and filing systems
  • Seamless coordination of travel arrangements and event logistics
Who the course is for
  • Individuals aspiring to pursue careers in administrative roles
  • Professionals seeking to enhance their office management skills
  • Graduates aiming to enter the corporate world as receptionists
  • Those looking to develop expertise in business communication and customer service
Key features
  • Suitable for learners wanting flexibility
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
Skills & outcomes
  • Skills-based course designed to build practical knowledge in office administration and receptionist skills
  • Beneficial for roles such as Administrative Assistant, Receptionist, Office Manager, Personal Assistant, and Executive Assistant
  • 10 CPD points

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Overview

[Updated 2025]

In today's fast-paced professional landscape, mastering Office Administration & Reception (Receptionist) skills is paramount for thriving in various industries. This comprehensive diploma equips individuals with the necessary competencies across modules such as Business Telephone Skills, Organising Meetings, Customer Service, and more. With a curriculum tailored to instill proficiency in administrative tasks, communication, and organizational abilities, graduates emerge as indispensable assets to any workplace.

In the modern world, where first impressions count and efficient operations are crucial, the demand for adept Receptionists and Office Administrators continues to soar. By completing this course, individuals not only enhance their employability but also gain a competitive edge in the job market. In the UK, job opportunities for skilled Receptionists abound, with salaries ranging from £18,000 to £25,000 annually, depending on experience and location.

The advantages of pursuing this course are evident in the sector's growth, with an increase in demand projected at approximately 5% annually, underscoring its relevance and significance in today's evolving workforce.

Key Features:

  • CPD Certified
  • Instant e-certificate and hard copy dispatch by next working day
  • Fully online, interactive course with audio voiceover
  • Developed by qualified professionals in the field
  • Self-paced learning and laptop, tablet, smartphone-friendly
  • 24/7 Learning Assistance
  • Discounts on bulk purchases

Certificates

Digital certificate

Digital certificate - Included

Once you’ve successfully completed your course, you will immediately be sent a FREE digital certificate.

Hard copy certificate

Hard copy certificate - Included

Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK).
For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10.
Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment details

Multiple Choice Question (MCQ)

Included in course price

CPD

10 CPD hours / points
Accredited by CPD Quality Standards

Course media

Resources

Description

Course Curriculum:

  • Module 01: Introduction to Admin Support Assistant
  • Module 02: Introduction to Personal Assistant
  • Module 03: Introduction to Office Administration
  • Module 04: Skills of an Effective Administrator
  • Module 05: Introduction to Reception and Receptionist
  • Module 06: Business Telephone Skills
  • Module 07: Representing Your Boss and Company
  • Module 08: Business Etiquette
  • Module 09: Mail Services and Shipping
  • Module 10: Travel Arrangements
  • Module 11: Organising Meeting and Conferences
  • Module 12: Diary Management and Note taking
  • Module 13: Time Management
  • Module 14: Record Keeping and Filing Systems
  • Module 15: Business Writing Skills
  • Module 16: Organisational Skills
  • Module 17: Communication Skills
  • Module 18: Customer Service
  • Module 19: Effective Planning and Scheduling
  • Module 20: Invoicing Petty Cash

Learning Outcomes:

  • Demonstrate proficient office administration skills.
  • Execute effective business telephone communication techniques.
  • Employ strategic time management and organisational methodologies.
  • Exhibit exemplary customer service and business etiquette.
  • Execute meticulous record-keeping and filing systems.
  • Coordinate travel arrangements and event logistics seamlessly.

Accreditation

All of our courses are fully accredited, including this Diploma in Office Administration & Reception (Receptionist) Skills Training Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Office Administration & Reception (Receptionist) Skills Training.

Certification

Once you’ve successfully completed your Diploma in Office Administration & Reception (Receptionist) Skills Training Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Diploma in Office Administration & Reception (Receptionist) Skills Training Course certification has no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the Diploma in Office Administration & Reception (Receptionist) Skills Training Course, there will be an online assessment, which you will need to pass to complete the Diploma in Office Administration & Reception (Receptionist) Skills Training course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Who is this course for?

  • Individuals aspiring to pursue careers in administrative roles.
  • Professionals seeking to enhance their office management skills.
  • Graduates aiming to enter the corporate world as receptionists.
  • Those looking to develop expertise in business communication and customer service.

Requirements

Learners do not require any prior qualifications to enrol on this Course. You just need to have an interest in this Course.

Career path

  • Administrative Assistant - £18K to £25K/year.
  • Receptionist - £17K to £22K/year.
  • Office Manager - £25K to £35K/year.
  • Personal Assistant - £20K to £30K/year.
  • Executive Assistant - £25K to £40K/year.

Questions and answers

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Reviews

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Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
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