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Diploma in Office Administration and Reception - Level 4

Happy Halloween | Accredited by ABC Awards | Assessment included in the Price | Endorsed Certificate & Unit Summery


South London College

Summary

Price
Save 97%
£10 inc VAT (was £399)
Offer ends 31 October 2020
Study method
Online, self-paced
Duration
15 hours
Access to content
365 days
Qualification
No formal qualification
CPD
16 CPD hours / points
Achievement
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students
  • Certificate of completion available to purchase separately
  • TOTUM card is available to purchase separately What's this?

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Overview

Diploma in Office Administration and Reception - Level 4

Are you a receptionist or an office administrator looking to hone your skills to thrive within the competitive industry? Then look no more, as this course in Diploma in Office Administration and Reception – Level 4 is all you need to come away as a skilled individual with immense knowledge on office administration and reception. This course is an accredited certification that could open many doors for interested individuals, given they have a recognised qualification at level 3 or above in a related disciple.

This comprehensive course will first introduce you to the roles, duties and responsibilities of an office administrator and a receptionist. You will learn everything about these two fields from their importance within the organisation, to their role in providing administrative support, leaving no room for confusion. Working with a team is common in both roles, and hence this course also includes modules that will guide you on how to keep your team motivated and to equip them with the right tools to succeed.

Vital skills such as telephone handling skills, communication skills, meeting skills and leadership skills that are needed for a prosperous career in administration and reception will also be sufficiently trained through this course, followed by tutor guidance on how to handle a difficult customer to gain their trust and loyalty. This course will also cover the broader areas such as businness ethics, administration procedures and many more to further strengthen your knowledge on administration and reception.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 2 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

Eligible for TOTUM card - TOTUM is the #1 student discount card and app giving you access to exclusive student deals on food and fashion, tech and travel and everything in between.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Achievement

Endorsed by ABC Awards

CPD

16 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

What Will I Learn?

  • Become an effective office administrator, receptionist or telephone operator upon completion of this course.
  • Become competent in administrative and receptionist duties, learn administrative procedures and provide administrative support.
  • Keep your team motivated, and equip them with the right tools to succeed within an office environment.
  • Learn about telephone etiquette and handling a difficult customer.
  • Apply office administration best practices to increase the growth of the organisation.
  • Learn business writing techniques, meeting management and taking meeting minutes.
  • Learn organisational skills and business ethics.
  • Become qualified in office administration and reception and work within an organisation with room for progress and career enhancement.

Course Curriculum

1: Administrative Procedure

2: Administrative Support

3: Telephone Etiquette

4: Business Writing

5: Time Management

6: Meeting Management

7: Taking Meeting Minutes

8: Business Succession Planning

9: Communication Strategies

10: Handling A Difficult Customer

11: Organisational Skills

12: Business Ethics

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

OPTION-I: Endorsed Certificate of Achievement from ABC Awards (Printed and PDF format)

You can claim the ABC Awards Accredited Certificate issued by ABC Awards in printed format along with a Free PDF format. It will include a Learner Unit Summary (which lists the components the learner has completed as part of the course) with a cost of only £59.

Postal charges will not apply within UK, however a standard postal charge of £14 will apply if you are outside UK.

OPTION-II: CPD Certificate (Digital format and hard copy)

Successful learners can claim the CPD Accredited Certificate in the following formats:

  • Digital format (PDF) will cost you £29.
  • Printed Format will cost you £39.

Postal charges will not apply within UK, however a standard postal charge of £14 will apply if you are outside UK.

Course Code: QLS-03802

Awarding body (Accreditation)

ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.

Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

Who is this course for?

  • Office Administrators and Administrative Assistants
  • Receptionists
  • Individuals who are temporarily employed and want to gain administrative skills
  • Anyone who wants to learn more about Office Administration and Reception and further their career

Requirements

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 3 or above in any discipline.

Career path

  • Office Administrator – £17,456 per annum
  • Administrative Assistant – £16,910 per annum
  • Receptionist – £16,271 per annum
  • Personal Assistant – £25,139 per annum
  • Executive Assistant – £30,573 per annum
  • Receptionist / Telephone Operator – £15,821 per annum

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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