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If you aspire to work as a receptionist or administrator in an office environment, the Diploma in Office Admin and Receptionist Training – Level 4 is the perfect choice of course. It is a competitive field that requires up to date skills, knowledge and workforce. The course will equip learners with the right understanding of their roles and responsibilities within an office environment. Learn how to manage the smooth functioning of an office, perform your duties effectively and manage and motivate employees to reach common goals.
The course will feature diverse topics such as learning administrative procedures, administrative support skills, effective time management, communication strategies, organisational skills development and enhance business writing skills.
The Diploma in Office Admin and Receptionist Training – Level 4 is a comprehensive training that will give learners the tools they need to perform day to day administrative tasks with confidence. Administration requires high-performing individuals and this course will help you enhance your knowledge, and find opportunities to progress in your career.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements, which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*Study365 is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA /Qualification Wales
- Learn the role and responsibilities of administration and HR training.
- Become competent in administrative and reception duties to keep the office functioning smoothly.
- Motivate your team and give them the right tools to achieve common goals.
- Learn about telephone etiquette and how to respond to a difficult customer.
- Apply office administration best practices to ensure the overall success of an organisation.
- Learn business writing techniques, meeting management and taking meeting minutes..
- Become qualified in office management work within an organisation with room for progress and career advancement.
1: Need Of Administrative Procedure
2: Effective Administrative Support Skills
3: Aspects Of Phone Etiquette
4: How To Enhance Business Writing Skills
5: Effective Time Management
6: Manage Organisational Meetings
7: Taking Meeting Minutes Effectively
8: What Is Business Succession Planing
9: Understanding The Communication Strategies
10: Dealing With Unhappy Customer
11: Organisational Skills Development
12: Good Business Ethics For The Organisation
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 04 installments when you are submitting your assessments.
ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.
Course Code: QLS-04960
Accredited body (Accreditation) ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Who is this course for?
- Office Administrators and Administrative Assistants
- Individuals who are temporarily employed and want to gain administrative skills
- Anyone who wants to learn more about Administration and Receptionist training and further their career
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 3 or above in any discipline.
- Office Administrator – £17,477 per annum
- Administrative Assistant – £16,926 per annum
- Receptionist – £16,271 per annum
Others jobs you can get
- Executive Assistant
- Personal Assistant
Questions and answers
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How much does it cost for the exams etc?
Kindly note that £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 04 installments when you are submitting your assessments.This was helpful. Thank you for your feedback.
I am interested in Reception duties and managing the different types of switchboards such as SIMS and EMIS. Are these taught in the course.
Dear Brenda Thank you very much for your query.Yes,you will be competent in administrative and reception duties to keep the office functioning smoothly.And learn business writing techniques, meeting management and taking meeting minutes.Also you will be qualified in office management work within an organisation with room for progress and career advancement.The offer ends today, so hurry up and get the discount as you will receive 24/7 access for 365 days. Regards, Student Support Team.This was helpful. Thank you for your feedback.
Are there any other additional costs via this course
Dear Nicola, Thank you for your query. The initial payment for the course will be £69 and Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only. ABC Awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary Regards, Student Support Team.This was helpful. Thank you for your feedback.
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