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Diploma in Family Support Worker at QLS Level 5

QLS Endorsed | Level 5 Diploma | FREE Exam | 150 CPD Points | 24x7 Tutor Support | FREE PDF Certificate



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£12 inc VAT (was £17)
Offer ends 31 December 2023
Study method
Online, On Demand What's this?
2.7 hours
No formal qualification
150 CPD hours / points
  • CPD Accredited PDF Certificate - Free
  • Reed Courses Certificate of Completion - Free
  • Quality Licence Scheme Level 5 Diploma Certificate - £99
Additional info
  • Tutor is available to students

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Family support workers are social services specialists who help and advise children and families in need. They may work in foster care or adoption agencies, child protective services agencies, or family support groups. Enrol in the Family Support Worker course right away and multiply your career prospects.

This Family Support Worker Course is designed to provide a thorough understanding of the skills and information required to work with children and families. This Family Support Worker course will cover the essential skills and information for working with families, detecting and resolving family conflicts, safeguarding in the home, and much more. With the use of relatable examples throughout the course, this course will provide fantastic insight into this topic of study. Whether you are already working in this sector, wish to start working in the field of family support work, or are simply interested in this field of study, this course will cover a variety of modules and present many examples for assessment.

With endorsement from The Quality Licence Scheme and 150 CPD points available for your portfolio, the Family Support Worker Course provides you with the perfect opportunity to advance your career and polish your Course skills.

Learning Outcomes:

By the end of this Family Support Worker Course, learners will:

  • Comprehend how to assist children who live with parents who have mental health issues
  • Provide involvement and assistance to children and families
  • Be capable of providing peer assistance for children and adolescents
  • Track progress
  • Know how to assist children whose parents abuse alcohol and drugs
  • Determine the likelihood of parental alcohol and drug abuse
  • Grasp the concept of and recognise domestic violence
  • Understand child abuse and neglect risk factors

What You Get Out Of Studying Family Support Worker With Janets

  • Free PDF certificate upon successful completion of the Family Support Worker course
  • Full one-year access to course materials
  • Instant assessment results
  • Full tutor support available from Monday to Friday
  • Study the Family Support Worker course at your own pace
  • Accessible, informative modules taught by expert instructors
  • Get 24/7 help or advice from our email and live chat teams with the training
  • Study at your own time through your computer, tablet or mobile device
  • Improve your chance of gaining valuable skills by completing the course



150 CPD hours / points
Accredited by CPD Quality Standards


2h 43m

Course media


Course Curriculum:

Module 01: Introduction To Family Support Work

  • Definition of Family Support
  • Duties & Responsibilities
  • Daily Activities
  • The Key Qualities
  • How To Become A Family Support Worker
  • Professional Development
  • Career Prospects

Module 02: Legislation, Policy, and Guidance

  • Introduction to Legislation, Policy, and Guidance
  • History of Child Protection Legislation
  • The Children and Families Act of 2014
  • Policy and guidance
  • Legislation, Policy and guidance

Module 03: Solving Family Issues: part-1

  • Parental mental health – how to help children living with parents with mental health problems
  • intervention and support for children and families
  • Peer support for children and young people
  • Monitoring progress
  • Parental substance misuse – how to help children living with parents who misuse alcohol and drugs
  • Parental substance misuse – assessing the risk of parental alcohol and drug misuse
  • Parental substance misuse – intervention and support for children and families
  • Domestic abuse
  • Risk factors for all child abuse and neglect

Module 04: Solving Family Issues: part-2

  • Separation, divorce, and parental responsibility
  • Helping children with divorce or separation
  • What is parental responsibility?
  • Who has parental responsibility?
  • Separation, divorce, and contact
  • What the law says about child contact
  • General advice on talking about difficult topics
  • Creating the right situation
  • Starting the conversation
  • Listening is important too
  • Talking about life-changing topics
  • Books to help to talk about difficult topics

Module 05: Safeguarding - assessing need and providing help: Part-1

  • Introduction to Safeguarding
  • Who is involved with safeguarding?
  • Child-Centred Approach to Safeguarding
  • Coordinated Approach to Safeguarding
  • Assessing need and providing help
  • Early help
  • Identifying children and families who would benefit from early help
  • Effective assessment of the need for early help
  • Provision of effective early help services
  • Access, referral, and information sharing

Module 06: Safeguarding - assessing need and providing help: Part-2

  • Disabled children, carers, youth establishments, and contextual safeguarding
  • Assessment of disabled children and their carers
  • Assessment of young carers
  • Assessment of children in secure youth establishments
  • Contextual safeguarding
  • Assessment purpose, protocols, principles, and parameters
  • Analysis, outcomes, and timeliness
  • Developing a clear analysis
  • Focusing on outcomes

Module 07: Building relationships

  • Types of family and what makes healthy families
  • Why relationships are key to good social work
  • The importance of relationships in social work to relationships in social work
  • The personal qualities required for relationship building
  • Working on empathy to build relationships
  • The professional attributes required for relationship building
  • Self-knowledge and professional use of self in relationship building
  • Taking an individualised approach
  • Involving the parents
  • What parents want from the relationship
  • Sharing information
  • Building trust with the family
  • Challenges in relationship building

Who is this course for?

The Family Support Worker course is ideal for:

  • Aspiring Family Support Workers
  • Social Work Enthusiasts
  • Individuals Seeking a Meaningful Career in Child Protection
  • Professionals in Related Fields Eager to Expand Their Skillset
  • Those Committed to Making a Positive Impact on Families in Need


The Family Support Worker course is open to all students and has no formal entry requirements.

Career path

The following job roles can be scoured by learners after successful completion of this course with annual salaries between£18,000 and £24,000.

  • family intervention officer
  • family outreach officer
  • family welfare assistant
  • key worker
  • parenting support worker
  • project worker.

Questions and answers

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sarah asked:

Do you get a certificate with this course?


Dear Sarah, Thank you for contacting us. Once you will successfully complete and pass the course, you will be able to obtain an accredited certificate of achievement. Thanks

This was helpful. Thank you for your feedback.
Nyatenga,Enid asked:

iam a south african,can i enroll?


Dear Enid, Thanks for your question. All of our courses are online courses. Therefore, you can do the courses from anywhere in the world. As the courses are almost all device friendly, you can do the course from your convenient device as well. Thanks, Help Desk.

This was helpful. Thank you for your feedback.
Sarah asked:

I am venturing on a different path. I’m a primary Nurture Practitioner and wish to take my skills into the community. Is this for me?


Dear Sarah, Thank you for contacting us. The course is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Thanks

This was helpful. Thank you for your feedback.
Stanley asked:

I’m a mechanical fitter but due to my physical problem i can no longer continue in my trade. Seeking something less physical. Seeking a something else


Hi Stanley, Sorry to know your physical problem. Hope you will get well soon. However, this course would be a good starter for you if you want to switch your path to Family Support Worker which is a less physical sector. Thanks Help Desk.

This was helpful. Thank you for your feedback.
Natalie speed asked:

How many hours will this take to complete roughly? Can you clarify the cost of the course please


Dear Natalie, Thanks for your query. It will take approximately 3 hours to complete the course. The course price is £12.

This was helpful. Thank you for your feedback.
D asked:

What happens if you fail exams on your in first attempt?


Hi D, You can retake the exam by paying £1.99. Stay Safe.

This was helpful. Thank you for your feedback.
Carla asked:

Do i need to do work experience ?


Hi Carla, Thanks for your interest. No, you do not need any prior experience to complete this course. Any learners with a passion to learn can do this course. Stay Safe

This was helpful. Thank you for your feedback.
Syedun asked:

How do you get it exams or coursework


Dear Syedun, Thank you for contacting us. At the end of the course, you will have a mock exam and the final exam. The entire exam will be held online. Thanks

This was helpful. Thank you for your feedback.


CPD Accredited PDF Certificate

Digital certificate - Included

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

Quality Licence Scheme Level 5 Diploma Certificate

Hard copy certificate - £99


Course rating


What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.