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Diploma in Customer Service

E-certificate and exam included| Online certified training | CPD & IAP Accredited | Unlimited 365 Days Access


Infinity Learning

Summary

Price
Save 91%
£21 inc VAT (was £249)
Offer ends 02 June 2020
Study method
Online, self-paced
Duration
72 Hours
Qualification
No formal qualification
CPD
16 CPD hours / points
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

53 students purchased this course

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Overview

The all-important relationship skills you’ll develop as a result of giving good customer service will prove highly valuable to the company you work!

Our Diploma in Customer Service course prepares learners to work as intermediating agents between clients and customers. In reality, these agents or customer service personnel offer customer support, business and contact information and, when required, information on products or service specifications. The course focuses on key aspects of customer care and irrespective of the industry be it finance, real estate, telecommunications, banking, or hospitality, the course content covers all general aspects of customer care in detail.

The all-important relationship skills you’ll develop as a result of giving good customer service will provide a foundation for success in a wide variety of industries, where customer interaction is paramount. In essence, our course prepares learners to be productive in a work culture driven by customer relationships, such as in restaurants, hotels, motels, clubs, pubs, cafes, coffee shops and retail stores.

Infinity Learning provides high-quality courses, which are designed by professionals in the field. All courses come with accreditations and certifications from internationally recognised institutions. All courses are accessible 24/7, 365 days from enrolment so that students can learn at their own pace and convenience. Each course is headed by a tutor specifically assigned for its learners in case of any difficulties or questions. This course comprises of expertly crafted e-learning modules. The course comes with a certification, which you can use to elevate your CV so you can get better, high-paying jobs.

Why should you choose us?

  • No Hidden Fee
  • Free e-certificate (PDF)
  • Free Career Support Service
  • Free CV Writing and Interview Skills Pack available with this course.
  • Get 2 days (48 hours) of free access to one of our 140 course strong course libraries, we will issue access upon your request when you have purchased a course.
  • Nationally and internationally recognised Accredited qualification
  • Excellent quality video tutorials
  • Get Tutor support Monday-Friday
  • Get one year's access to the course
  • Get support by phone, live chat, and email
  • Join our friendly online learning platform
  • Our Course is fully compatible with PC’s, Mac’s, Laptop, Tablet, and Smartphone devices. So, you can access your course on Wi-Fi, 3G or 4G.
  • There is no time limit for completing this course, it can be studied in your own time at your own pace.
  • All tests are online and are taken either during or after the course, these are included in the price.

CPD

16 CPD hours / points
Accredited by The CPD Certification Service

Course media

Description

ThisDiploma course of Customer Service is comprehensive and is designed to cover the key areas listed below in the curriculum section. This course has been designed for 75 guided learning hours.

Course Curriculum

Following key topics are covered in this course;

Module 1. Customer Service Principles

Module 2. Customer Service Essentials

Module 3. Setting Customer Service Goals & Objectives

Module 4. Communication Skills For Customer Service

Module 5. Customer Service Techniques

Module 6. How To Manage Customer Service Team

Module 7. Improving Your Customer Service Leadership

Module 8. Leading Customer Service Team

Module 9. Teamworking And Team Building

Module 10. Handling Customer Complains

Module 11. How To Work With Unhappy Customers

Module 12. How To Gain Back Lost Customers

Module 13. Telephone Techniques

Module 14. Telephone Etiquette

Module 15. Telephone Customer Service

Module 16. Power Of Telephone Courtesy

Module 17. Internal Customer Service

Module 18. Customer Service At Call Centres

Module 19. Social Intelligence

Module 20. Negotiation Skills

Module 21. Time Management

Module 22. Work Life Balance

Module 23. Stress Management At Workplace

Module 24. Safety In The Work Place

Learning outcomes:

During the course of study, you will be able to learn about:

  • Develop a solid foundation in customer service skills and prepare for entry into the various industries in the area of customer care.
  • Learn how to effectively build your product and service knowledge in order to provide relevant information to customers.
  • Deliver an efficient, friendly, and organised and customer focused service with a passion.
  • How to use verbal and nonverbal communication skills during the customer service process.
  • How to handle difficult customers positively and professionally.
  • Using your own experience in recognising good and bad customer care behaviours.
  • Learn about telephone Skills and etiquette.

Certification:

Students will receive a “Diploma in Customer Service” certificate from Infinity Learning, upon the successful completion of the assignment.

Assessment:

Learners will take an online MCQ assessment at the end of the course. Results will be displayed immediately after you submit the completed exam, stating whether you have qualified. You will also receive the certification for the program along with your result if you have passed.

Who is this course for?

The course of study is ideal for those intending to work in customer care or customer service in a range of job designations, ending with customer satisfaction. Also, this is a valuable certification to those working in this industry without any formal training.

Requirements

Learners for this course must be 16 years of age or above and should have a basic understanding of the English language, numeracy and ICT. To get the best out of the course, learners having some exposure to customer care will be able to grasp the practical concepts in a much easier manner.

Career path

This course is invaluable for anyone planning to start up their working life as a customer care staff member. This career opens the doors to a wide variety of other related careers as well. There are a number of career options available to those intending to work in the above-mentioned area.

  • Contact Centre Supervisor
  • Customer Service Team Leader
  • Customer Relations Advisor
  • Hotel / Hotel Manager

Questions and answers


No questions or answers found containing ''.


Lauren asked:

Do I need to supply any formal qualifications to take this course e.g. do I need to do a level 2 course?

Answer:

Kindly note that Learners for this course must be 16 years of age or above and should have a basic understanding of the English language, numeracy and ICT. To get the best out of the course, learners having some exposure to customer care will be able to grasp the practical concepts in a much easier manner.

This was helpful. Thank you for your feedback.

Tom asked:

Q1. Is this level 3 course?. Q2 How much to be paid for hard copy certificate after completion of this course?.

Answer:

Kindly note that Diploma In Customer Care is Level 3 course and Hard copy certificate costs £29. Thank you

This was helpful. Thank you for your feedback.

Ryan asked:

What happens if you fail 1st time and is the course accredited

Answer:

Dear Ryan Thank you very much for your query. There is very less chance for you to get failed as all the study material are well structured. However you can retake the exam upon a small subscription. Yes its is an accredited qualification. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Jacqueline Kelly asked:

Any videos and can the certificate be emailed to you?

Answer:

Dear Jacqueline Kelly Thank you very much for your query. Once you pay and enroll you will recieve the link and the login details to start the course. And once completed you with the exam you will recieve an e certificate. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Sally asked:

Sorry, I can see its level 3 Sally

Answer:

Dear Sally Thank you very much for your query. Yes it is a level 3 course which is a diploma. and the discount ends soon, so hurry up to enjoy the discount. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

Sally asked:

What level does this course cover as I've already completed level 2 customer service. Thanks Sally

Answer:

Dear Sally Thank you very much for your query. This is a level 3 course whioch is a diploma and well recognized qualification. Hurry up to grab the discount before it ends. Regards, Student Support Team.

This was helpful. Thank you for your feedback.

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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