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Customer service is one of the driving forces of an organisation. Without a proper customer service department, the organisation might not function smoothly, customers might get dissatisfied and the sales might also get affected. Therefore, more and more organisations have started to invest a great deal in this department, making it a lucrative industry with plenty of progression opportunities for the right individual.
If you too aspire to get into or advance within the customer service industry, then this Diploma in Customer Service and Public Relations – Level 4 might just be the one for you. This comprehensive course will extensively enlighten you about the nature and essence of customer service within an organisation. The basic principles of business will also be relayed abundantly through this course, with a special focus on customers and on how to handle them in an effective manner.
This course also comprises of quality learning materials that will look into the importance of customer retention through efficient customer support service. This course has also done a great job in exposing you to the customer service practices, so that you get to monitor it and improve feedbacks accordingly. The other modules will address topics such as how to treat employees equally, how to monitor employee performance and how to manage conflicts within a workplace, to mold you into a professional skilled in every aspect of customer service.
The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.
The course itself has been designed by Global Edulink* to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.
*1Training is an approved reselling partner for ABC Awards courses under Global Edulink
*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales
- Understand the nature and essence of customer service in an organisation
- Get into terms with the basic principles of business
- Learn how to handle customer complaints in an effective manner
- Identify the importance of customer retention
- Discover how to monitor customer service practices and improve feedback
- Examine how to treat employees equally, how to monitor employee performance and how to manage conflicts within a workplace
1: Nature of Customer Service
2: The Basic Principles of Business
3: Handling Customer Complaints
4: How Important is Customer Retention
5: Monitor Customer Service Practices and Improve Feedback
6: Treating Employees Equally
7: Employee Performance and Conflicts Management
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The content will be accessible to you 24/7. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, a total of £49 is charged for the assessment and certificate, and you need to pay that when submitting your assessments only (It is not required to pay initially upon registering). This payment can be made in 02 installments.
ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.
ABC Awards and Certa Awards have long-established reputations for providing high quality vocational qualifications across a wide range of industries. ABC Awards and Certa Awards combine over 180 years of expertise combined with a responsive, flexible and innovative approach to the needs of our customers.
Renowned for excellent customer service, and quality standards, ABC Awards and Certa Awards also offer regulated qualifications for all ages and abilities post-14; all are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.
Who is this course for?
- Individuals aspiring to get into the customer service industry
- Customer service professionals looking to expand their knowledge
- PR professionals hoping to progress in their career
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 3 or above in any discipline
- Customer Service Manager – £27,800 per annum
- Customer Service Supervisor – £19,553 per annum
- Customer Service Officer – £17,903 per annum
- Hotel Receptionist – £7.35 per hour
- Public Relations Coordinator – £23,298 per annum
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