The Diploma in Customer Service & Public Relations – Level 4 is designed for individuals to learn what it takes to deliver exceptional customer service. Customer service is integral to any organisation and a company’s success lies on how well they treat their customers. The course is insightful and offers a modern perspective on how outstanding customer service makes a positive impact on customers, in turn affecting the overall growth and development of an organisation.
The course focuses on diverse topics that include the nature of customer service, how to handle customer complaints, importance of customer retention and how to monitor customer feedback.
Customer service is a skill that is in-demand in multiple sectors and industries. Customer service is not limited to getting the job done once, but many times. You may have repeat customers who keep coming back, and each time they will expect a positive experience which you should be ready to provide. Qualifying in this course will offer a great opportunity to enhance your vocational training and career. It is a practical course and knowledgeable course that will help you build a strong reputation, allowing success to come naturally.
- Have a clear understanding of the roles and responsibilities of customer service employees in multiple industries.
- Learn the fundamental basics of providing customer service in a business environment.
- Create a customer service programme based on best practices.
- Learn how to communicate with customers effectively.
- Learn how to respond to customer feedback appropriately.
- Learn how to retain customers.
1: Nature Of Customer Service
2: The Basic Principles Of Business
3: Handling Customer Complaints
4: How Important Is Customer Retention
5: Monitor Customer Service Practices And Improve Feedback
6: Treating Employees Equally
7: Employee Performance And Conflicts Management
The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.
Method of Assessment
This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.
Please Note: Additionally, £79 is charged for assessment and certificate and you need to pay that when you are submitting your assessments only (It is not required to pay initially when you are registering). This payment can be paid into 02 installments when you are submitting your assessments.
Upon the completion of this course, you will be awarded the Level 4 Diploma in Customer Service & Public Relations by ABC Awards. The Certification will also include the summary of units learned. Each unit will include the specificities studied. You will gain a professional qualification and be viewed as a marketable candidate by potential employers who will recognise your skills and commitment demonstrated while following this course.
ABC Awards is a leading national awarding body renowned for its extensive range of industry-standard accredited vocational qualifications. ABC Awards is Ofqual regulated and have an established reputation for cultivating high-quality and diverse skills and knowledge. They are committed to developing and awarding qualifications that showcase skills for employment. ABC Awards was established in 1998 and thousands of learners qualify for their vocational trainings each year. They offer a wide range of qualifications that cover multiple sectors and industries. They have a simplified process and learners are guaranteed to receive excellent value for money. ABC Awards ensures their partners receive the best possible service.
Who is this course for?
- Customer Service Managers, Customer Service Officers, Coordinators and Assistants
- Hotel Receptionists, Hotel employees of all levels
- Employees in multiple industries such as retail and public workers
- Anyone who wants to learn about customer service
- Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
- A recognised qualification at level 3 or above in any discipline.
- Customer Service Manager – £27,800 per annum
- Customer Service Supervisor – £19,553 per annum
- Customer Service Officer – £17,903 per annum
- Hotel Receptionist – £7.35 per hour
- Public Relations Coordinator – £23,298 per annum
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