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Diploma in Customer Service Practice - Level 3 Certification

Level 3 Certification in Customer Service Practice | Instant Access to Course Videos


Study365

Summary

Price
Save 75%
£99 inc VAT (was £399)
Or £33.00/mo. for 3 months... Read more
Offer ends 04 August 2020
Study method
Online, self-paced
Duration
18 Hours
Qualification
No formal qualification
Achievement
Endorsed by ABC Awards
Additional info
  • Exam(s) / assessment(s) not included in price, and must be purchased separately
  • Certificate of completion available to purchase separately
  • TOTUM card is available to purchase separately What's this?

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Overview

Customer service is the fundamental element of a well-functioning organisation. Companies succeed by providing outstanding customer service. If customer service is a field that interests you and you feel like you’ve got the capability of excelling in it, the Diploma in Customer Service Practice Level 3 will be a good fit for your career.

While businesses vary their core understanding of customer service remains consistent. If you want to gain new customers and keep the old ones happy, it depends solely on how well you service your clientele. The course is suited to all levels of learners, whether you are new to customer service and want to acquire skills in this field or you are currently employed but want to qualify further so that you can progress to the next level. Customer service is also a field where you can attain high level positions that are rewarding and well-paying.

The Diploma in Customer Service Practice Level 3 Certification will focus on making a first, good impression, communicating effectively with customers, building a relationship with customers and handling queries and questions. Customer service requires you to be on your best behaviour, make a good impression and ensure you keep growing your customer base. Customer service job roles can be found in multiple industries from hospitality, hotel industry, real estate, retail or digital technology. Qualifying in this course means you have an exciting opportunity to gain employment in the desired job role.

The course has been endorsed under the ABC Awards and Certa Awards Quality Licence Scheme. This means that Global Edulink* has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification* but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 3 against level descriptors published by Ofqual, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

The course itself has been designed by Study 365 to meet specific learners’ and/or employers’ requirements which cannot be satisfied through current regulated qualifications. ABC Awards & Certa Awards endorsement involves robust and rigorous quality audits by external auditors to ensure quality is continually met. A review of courses is carried out as part of the endorsement process.

*Study365 is an approved reselling partner for ABC Awards courses under Global Edulink

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Achievement

Endorsed by ABC Awards

Course media

Description

Learning Outcomes

  • Have a clear understanding of the roles and responsibilities of providing great customer service.
  • Learn the fundamental concepts of what it takes to provide exceptional customer service in an organisation.
  • Apply customer service best practices.
  • Learn how to communicate with customers effectively.
  • Handle customer complaints and queries efficiently.
  • Monitor customer feedback appropriately.
  • Learn what it takes to turn a one-time customer into a repeat customer.

Course Curriculum

1: Customer Service And Rules & Regulations

2: Effective Communication With Customers

3: Good First Impression

4: Dealing With Questions And Queries

5: Having A Good Relationship With Customers

6: Gain Valuable Feedback And Generating Sales

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course is assignment-based with learners being assessed upon the submission of a series of assignments. Once you successfully submit the assignments, students will gain a professional qualification. The assignments must be submitted to the instructor through the online learning portal. The assignments will be reviewed and evaluated, with feedback provided to the student on how well they have fared.

Certification

ABC awards and Certa Awards will provide successful learners with a Certificate of Achievement and a Learner Unit Summary, which lists the units completed by the learner through this course.

Awarding Body

Combining over 180 years of expertise, ABC Awards and Certa awards have set the standards by providing high quality vocational qualifications across a wide range of industries, along with excellent customer service and quality standards.They are also renowned for offering regulated qualifications for all ages and abilities post – 14, which are developed with the support of relevant stakeholders to ensure that they meet the needs and standards of employers across the UK.

*Regulated qualification refers to those qualifications that are regulated by Ofqual / CCEA / Qualification Wales

Other Benefits

  • Written and designed by the industry’s finest expert instructors with over 15 years of experience
  • Repeat and rewind all your lectures and enjoy a personalised learning experience
  • Unlimited 12 months access from anywhere, anytime
  • Save time and money on travel
  • Learn at your convenience and leisure
  • Practice exams to ensure you are 100% ready
  • Eligible for a TOTUM discount card
  • Free Career Support Service
  • 25% Discount on personal Statement and covering letter writing service
  • Free Access to Over 150 courses for 2 days (48 hours)
  • Free access to course before you purchase (For selected courses only)

Who is this course for?

  • Customer Service Managers, Customer Service Officers, Coordinators and Assistants
  • Hotel Receptionists, Hotel employees of all levels
  • Employees in multiple industries such as retail and public workers
  • Anyone who wants to learn about customer service

Requirements

  • Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
  • A recognised qualification at level 2 or above in any discipline.

Career path

  • Customer Service Manager – £27,820 per annum
  • Customer Service Supervisor – £19,558 per annum
  • Customer Service Officer – £17,922 per annum
  • Hotel Receptionist – £7.37 per hour
  • Public Relations Coordinator – £24,889 per annum

Questions and answers

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FAQs

What does study method mean?

Study method describes the format in which the course will be delivered. At reed.co.uk courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on reed.co.uk, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.

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