Diploma in Customer Service, Office Admin, Secretarial and PA with HR Leadership

CPD Approved Training II Instant Access II Flexible Study II Free e-certificate included



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£33 inc VAT (was £599)
Offer ends 29 May 2020
Study method
Online, self-paced
No formal qualification
Additional info
  • Certificate of completion available and is included in the price

9 students purchased this course

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This fully accredited bundle offers three courses, which will enable you to acquire new skills, increasing your contribution to the business and building your self-esteem to succeed in the long run.

The Office Admin, Secretarial and PA Diploma course is the perfect course for anyone looking to work in administrative support roles. Understand the roles and responsibilities of a PA, and equip yourself with the essential knowledge and every fundamental of administration to perform tasks efficiently. Additionally, learn to manage external or internal communication or management systems and enhance your understanding of computer literacy.

Increase the possibility to become an HR manager and potential leader by enrolling in this HR and Leadership Management Level 2 course. Gain the skills and abilities needed to work in the HR department and learn how to handle employee relations, payroll, benefits, and training. Besides, determine the quality of an excellent leader and take your steps forward to become an expert leader with the help of this course.

This Advanced Diploma in Customer Service course will teach you everything needs to succeed in this profession. Improving your customer service skills can lead to excellent customer satisfaction, and also an enjoyable experience. In this course, learn to deal with the challenging customers and handle the tricky situation smoothly. Furthermore, learn the techniques to please the customer, and practice essential components of customer service to build a trustworthy relationship with the customers.

More key features of the courses:

  • Earn free e-certificates upon successful completion of each course.
  • Accessible, informative modules taught by expert instructors
  • Study in your own time, at your own pace, through your computer tablet or mobile device
  • Benefit from instant feedback through mock exams and multiple-choice assessments
  • Get 24/7 help or advice from our email and live chat teams
  • Improve your chance of gaining professional skills and better earning potential.

Course media


Course design

The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace.

You are taught through a combination of

  • Video lessons
  • Online study materials
  • Mock exams
  • Multiple-choice assessment


*Office Admin, Secretarial and PA Diploma*

  • Preparation
  • Time management
  • The Importance of keeping to schedules
  • Imperative Tasks
  • Skills: Communicating Verbally
  • The Administrative Process and its importance
  • Ensure you're prepared
  • Important Processes
  • Our list of 5 processes
  • Binder Essentials
  • Get rid of Things you don't need
  • Arranging your work
  • Time Management
  • Managing your list of things to do
  • The Manager
  • And much more........

*HR and Leadership Management Level 2*

  • Human Resources Assistant
  • Potential Careers
  • HRM Overview
  • Forecasting Demand
  • Cultural Diversity
  • Job Analysis
  • Application
  • Bad Resume
  • Good Resume
  • Cover Letter
  • Selection
  • And much more.......

*Advanced Diploma in Customer Service*

  • Module One – Getting Started
  • Module Two – Who We Are and What We Do
  • Module Three – Establishing Your Attitude
  • Module Four – Identifying and Addressing Customer Needs
  • Module Five – Generating Return Business
  • And much more.....


Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99.

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What does study method mean?

Study method describes the format in which the course will be delivered. At courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as ABC Awards and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.


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