Skip to content
Diploma in Customer Service - Level 5 CPD Certified cover image

Diploma in Customer Service - Level 5 CPD Certified
Skills Boost

CPD Accredited | 3 Courses Bundle | Free 3 PDF Certificate | 24/7 Tutor Support | Money Back Guarantee | Lifetime Access

Summary

Price
£19 inc VAT
Study method
Online, On Demand
Duration
7.3 hours · Self-paced
Qualification
No formal qualification
Certificates
  • Reed Courses Certificate of Completion - Free
  • CPD Accredited Certificate: - £4.99
Assessment details
  • Diploma in Customer Service - Level 5 (included in price)
Additional info
  • Tutor is available to students
8 students purchased this course

Add to basket or enquire

Overview

Diploma in Customer Service

  • [2026 Updated Course]
  • 14 Day Money Back Guarantee

Bundle Course with this Diploma in Customer Service Course

  • Course 01: Diploma in Customer Service
  • Course 02: Level 3 Business Administration
  • Course 03: Risk Management

Do you seek to learn new things on a constant basis in order to expand your knowledge and abilities? You can then try out this Customer Service course.

Enrol in this Diploma in Customer Service course now if you're keen to envision yourself in a fulfilling career!

Reasons to Choose this Diploma in Customer Service course

Free E-Certificate of this Diploma in Customer Service Course: Customer Service offers free e-certificates upon successful completion of this course.

Instant Access: Get instant access to this Diploma in Customer Service course

Quality Guarantee: This course is developed by industry experts, meaning we follow rigorous standards of quality in our teaching and provide quality education that you can rely on Customer Service course.

Tutor Support: With this Diploma in Customer Service course, you'll receive access to our committed tutor support benefit.

Comprehensive Syllabus: This course is designed by following the comprehensive syllabus. Learn from expert tutors with industry experience, with learning materials easy-to-follow learning materials-to-follow.

Instant Feedback: Effective assessment frameworks for the evaluation and instant feedback from this Diploma in Customer Service course.

Study wherever, whenever: Access study materials and exams anywhere in the world, so long as you have a working internet connection.

Self-paced: This Diploma in Customer Service course is fully self-paced learning.

By studying Customer Service course, reinforce your knowledge and furnish your skills by enrolling Diploma in Customer Service course. Take one step closer to achieving your goal.

Certificates

Reed Courses Certificate of Completion

Digital certificate - Included

Will be downloadable when all lectures have been completed.

CPD Accredited Certificate:

Digital certificate - £4.99

After the successful accomplishment of this course, you will be awarded with a verified CPD Accredited Certificate from Skills Boost in PDF format only for $4.99 and printed version only for $14.99.

Assessment details

Diploma in Customer Service - Level 5

Included in course price

Curriculum

5
sections
19
lectures
7h 16m
total

    • 1: Your Journey Begins with Skills Boost 01:14

    • 2: Module 1 An Overview of Customer Service 25:00
    • 3: Module 2 Strategies for Understanding Your Customers 19:00
    • 4: Module 3 The Customer-Focused Organisation 08:00
    • 5: Module 4 Creating Customer Service Strategy 13:00
    • 6: Module 5 Training & Development for Effective Customer Service 11:00
    • 7: Module 6 Building Strong Relationship With Customers 24:00
    • 8: Module 7 Communication in Customer Service 08:00
    • 9: Module 8 Handling Complaints 09:00

    • 10: Module 1 An Overview of Business Administration 15:00
    • 11: Module 2 Understanding Administrative Management 08:00
    • 12: Module 3 Human Resource Management 04:00
    • 13: Module 4 Performance Management 08:00
    • 14: Module 5 Resource Management 05:00
    • 15: Module 6 Understanding Leadership and Management 05:00
    • 16: Module 7 Risk Management 06:00

    • 17: Risk Management 4:18:00

    • 18: Final Assessment 06:00
    • 19: Get Your CPD Accredited Certificate [Optional] 02:00

Course media

Description

Diploma in Customer Service

The entire Customer Service course is made to support you in demonstrating your understanding of this subject at several levels, from fundamental to in-depth. In addition, by registering in this course once, you will receive the most in-depth and educational modules throughout your life. You will also learn the Diploma in Customer Service fundamentals and delve into the major themes as you move through the course's sections.

Certificate of Achievement of this Diploma in Customer Service course

You can obtain your certificate of achievement after successfully finishing this Customer Service. You'll be happy to learn that this Diploma in Customer Service PDF certificate is completely FREE.

Key Benefits:

  • Fully online course with flexible learning
  • Developed by industry professionals
  • Aligned with UK customer service standards
  • Recognised CPD certification included
  • Interactive modules with quizzes and case studies
  • Ideal for jobseekers, professionals, and career changers
  • Learn from any device, anytime

Who is this course for?

Diploma in Customer Service

The Diploma in Customer Service is perfect for individuals at all stages of their career who want to improve their customer service skills or gain a recognised qualification in the field. It is especially valuable for those working in or aspiring to work in customer-facing roles where service quality is essential.

This course is ideal for:

  • Customer service representatives
  • Retail staff and store managers
  • Call centre agents and support staff
  • Hospitality and front-of-house teams
  • Healthcare receptionists and administrative staff
  • Freelancers and self-employed professionals
  • Jobseekers looking to boost employability
  • Business owners aiming to improve customer satisfaction

Whether you're entering the workforce or aiming for promotion, this Diploma in Customer Service will provide you with the knowledge and credentials to thrive.

Requirements

Diploma in Customer Service

Anyone who is interested in Diploma in Customer Service is welcome to enrol in this Diploma in Customer Service course.

Career path

Diploma in Customer Service

Customer service is a universal skill that opens doors to a wide range of opportunities across multiple sectors. After completing the Diploma in Customer Service, you’ll be qualified to apply for a variety of roles or progress to more senior positions.

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.

Ask a question

Reviews

Currently there are no reviews for this course. Be the first to leave a review.

Leave a review

Legal information

This course is advertised on Reed.co.uk by the Course Provider, whose terms and conditions apply. Purchases are made directly from the Course Provider, and as such, content and materials are supplied by the Course Provider directly. Reed is acting as agent and not reseller in relation to this course. Reed's only responsibility is to facilitate your payment for the course. It is your responsibility to review and agree to the Course Provider's terms and conditions and satisfy yourself as to the suitability of the course you intend to purchase. Reed will not have any responsibility for the content of the course and/or associated materials.

FAQs

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body's logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.
View all
Related searches: Retail management courses, Diploma courses, Online courses

Interest free credit agreements provided by Zopa Bank Limited trading as DivideBuy are not regulated by the Financial Conduct Authority and do not fall under the jurisdiction of the Financial Ombudsman Service. Zopa Bank Limited trading as DivideBuy is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority, and entered on the Financial Services Register (800542). Zopa Bank Limited (10627575) is incorporated in England & Wales and has its registered office at: 1st Floor, Cottons Centre, Tooley Street, London, SE1 2QG. VAT Number 281765280. DivideBuy's trading address is First Floor, Brunswick Court, Brunswick Street, Newcastle-under-Lyme, ST5 1HH. © Zopa Bank Limited 2026. All rights reserved.