Level 4 Diploma in Customer Service with Official Certification

Diploma in Customer Service at QLS Level 4

This course is endorsed under the Quality Licence Scheme.

Providing excellent customer service is important for every business that views its long-term viability. This course is perfect as it teaches learners the tricks and tips on how to turn customers into the repeat, life-long loyal base. The Diploma in Customer Service at QLS Level 4 introduces learners to the key elements of customer service and what it takes to become an effective customer service supervisor or manager. It is a comprehensive training enabling learners to develop sound of customer service techniques and how to apply them into real-world situations.

The course covers the specifics of how customer service works in multiple industries. Learn how to create a positive impression, learn how to deal with customer queries and improve your customer communication skills. The philosophy of the course is to enable learners become successful as individuals who play an important role as customer service manager in different industries.

The Diploma in Customer Service at QLS Level 4 course will enable learners to become proficient in customer service management and ensure it improves the productivity and growth of an organisation. It is also an educational course for students who want to gain employment in the customer service industry, and learn the essential actions of providing excellent customer service in any related position.

The Quality Licence Scheme, endorses high-quality, non-regulated provision and training programmes. This means that Global Edulink has undergone an external quality check to ensure that the organisation and the courses it offers, meet defined quality criteria. The completion of this course alone does not lead to a regulated qualification but may be used as evidence of knowledge and skills gained. The Learner Unit Summary may be used as evidence towards Recognition of Prior Learning if you wish to progress your studies in this subject. To this end the learning outcomes of the course have been benchmarked at Level 4 against level descriptors published by Quality Licence Scheme, to indicate the depth of study and level of demand/complexity involved in successful completion by the learner.

This course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification. We will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website.

Why Choose Global Edulink?

Global Edulink offers the most convenient path to gain skills and training that will give you the opportunity to put into practice your knowledge and expertise in an IT or corporate environment. You can study at your own pace at Global Edulink and you will be provided with all the necessary material, tutorials, qualified course instructor, narrated e-learning modules and free resources which include Free CV writing pack, free career support and course demo to make your learning experience more enriching and rewarding.

COURSE CURRICULUM

Module 01 : Customer Service Environment

Module 02 : Principles of Business

Module 03 : Resolving Customer’s Problems or Complaints

Module 04 : Customers and Customer Retention

Module 05 : Monitor Customer Service Interactions and Feedback

Module 06 : Equality, Diversity and Inclusion in the Workplace

Module 07 : Manage Performance and Conflict in the Workplace

Access Duration

The course will be directly delivered to you, and you have 12 months access to the online learning platform from the date you joined the course. The course is self-paced and you can complete it in stages, revisiting the lectures at any time.

Method of Assessment

This online course will be evaluated through written assignments. In order to complete this programme successfully and gain your professional qualification, all students are required to complete a series of assignments. The completed assignments must be submitted via the online portal. Your instructor will review and evaluate your work and provide your feedback based on how well you have completed your assignments.

Certification

Those who successfully complete the course will be issued the Diploma in Customer Service at QLS Level 4 by the Quality Licence Scheme.

Course Code: QLS-03792

Endorsed by

The Quality Licence Scheme is part of the Skills and Education Group, a charitable organisation that unites education and skills-orientated organisations that share similar values and objectives. With more than 100 years of collective experience, the Skills and Education Group’s strategic partnerships create opportunities to inform, influence and represent the wider education and skills sector.

The Skills and Education Group also includes two nationally recognised awarding organisations; Skills and Education Group Awards and Skills and Education Group Access. Through our awarding organisations we have developed a reputation for providing high-quality qualifications and assessments for the education and skills sector. We are committed to helping employers, organisations and learners cultivate the relevant skills for learning, skills for employment, and skills for life.

Our knowledge and experience of working within the awarding sector enables us to work with training providers, through the Quality Licence Scheme, to help them develop high-quality courses and/or training programmes for the non-regulated market.

What's special about us

• No Hidden Fees
• Efficient and effective customer service for all your queries
• Endorsed under the Quality Licence Scheme
• Get a 30% discount when you pay the full amount at once. This includes the course fee, assessment fee and certificate fee.

• Customer Service Supervisors and Managers
• Anyone who wants to learn about customer service

• Learners should be age 19 or over, and must have a basic understanding of Maths, English, and ICT.
• A recognised qualification at level 3 or above in any discipline.

• Customer Service Associate – £18,802 per annum
• Customer Service Representative – £17,907 per annum
• Customer Service Manager – £27,782 per annum
• Customer Service Team Leader – £23,157 per annum
• Customer Service Supervisor – £19,487 per annum
• Assistant Manager, Customer Service – £20,522 per annum

Currently there are no Q&As for this course. Be the first to ask a question.