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Diploma in Customer Service Fraud Officer at QLS Level 4

Level 4 QLS Endorsed Training | 120 CPD Points | Free PDF Certificate | 24/7 Tutor Support | Lifetime Access



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£12 inc VAT (was £15)
Offer ends 30 November 2023
Study method
Online, self-paced
370 hours
Access to content
Lifetime access
No formal qualification
120 CPD hours / points
  • CPD Accredited PDF Certificate - Free
  • CPD Accredited Hard Copy Certificate - £15.99
  • QLS Endorsed Hardcopy Certificate - £79
Additional info
  • Exam(s) / assessment(s) is included in price
  • Tutor is available to students

1 student purchased this course

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Are you ready to embark on a transformative journey towards becoming a proficient Customer Service Fraud Officer? Our Diploma in Customer Service Fraud Officer at QLS Level 4 offers a unique and comprehensive learning experience that will equip you with the knowledge and skills necessary to combat fraud effectively. This course is designed to not only educate but also empower you to protect businesses and individuals from the perils of fraud.

In this dynamic program, you will delve into the intricate world of fraud and its multifaceted nature. You'll explore the fundamentals of fraud prevention, detection, and response, gaining invaluable insights into risk management and the various types of fraud that exist. Our rigorous curriculum includes modules on fraud evidence, investigations, and an in-depth examination of UK government legislation and the court process, ensuring that you are well-versed in the legal aspects of fraud management.

Learning Outcomes:

  • Develop a comprehensive understanding of fraud and its various forms.
  • Acquire essential skills in risk management to proactively safeguard against fraud.
  • Identify and categorize different types of fraud to effectively counteract them.
  • Implement robust fraud prevention strategies to protect businesses and individuals.
  • Master the art of fraud detection, using advanced techniques and technologies.
  • Gather and analyze fraud evidence, preparing you for investigative roles.
  • Navigate the UK government legislation and court processes related to fraud management.

Why prefer this course?

There are many reasons to take our in-depth Certificate in Diploma in Customer Service Fraud Officer at QLS Level 4 course. Here are a few:

  • QLS endorsed course.
  • From Monday through Friday, complete tutor support is offered.
  • Full access to course materials for a full year.
  • Immediate assessment findings
  • A free PDF certificate (CPD) is awarded after passing the course.
  • Study the subject of the course at your own pace.
  • Simple to understand modules and are taught by professionals
  • Ask our email and live chat teams for assistance or guidance at any time.
  • Utilise your computer, tablet, or mobile device to study at your own pace while finishing the course.



120 CPD hours / points
Accredited by CPD Quality Standards

Course media


Our Diploma in Customer Service Fraud Officer at QLS Level 4 is a rigorous and engaging program designed to equip you with the knowledge and skills needed to excel in the field of fraud management. With a focus on practical application and a comprehensive exploration of fraud-related topics, this course will prepare you for a rewarding career as a Customer Service Fraud Officer.

Here is the curriculum breakdown of the Diploma in Customer Service Fraud Officer at QLS Level 4 Course below:

  • Module 01: Fraud & Fraud Officer
  • Module 02: Risk Management
  • Module 03: Types of Fraud
  • Module 04: Fraud Prevention
  • Module 05: Fraud Detection
  • Module 06: Fraud Evidence
  • Module 07: Fraud Response
  • Module 08: Fraud Investigations
  • Module 09: UK Government Legislation & Court Process

Certificate of Achievement:

After successfully completing the Certificate in Diploma in Customer Service Fraud Officer at QLS Level 4 course, you will be eligible to order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be delivered at your doorstep completely free of charge.

Who is this course for?

  • Aspiring Fraud Investigators
  • Customer Service Professionals
  • Individuals Pursuing a Career in Fraud Prevention
  • Risk Management Enthusiasts
  • Anyone Seeking Expertise in Fraud-Related Legislation and Processes


No prior qualifications are needed for Learners to enrol on this Certificate in Diploma in Customer Service Fraud Officer at QLS Level 4 course.

Career path

Our course will prepare you for a range of careers, including:

  • Fraud Analyst: £25,000 - £45,000 per annum
  • Fraud Investigator: £30,000 - £50,000 per annum
  • Risk Manager: £35,000 - £60,000 per annum
  • Compliance Officer: £30,000 - £50,000 per annum
  • Legal Consultant (Fraud): £40,000 - £70,000 per annum
  • Law Enforcement Officer (Fraud Unit): £25,000 - £50,000 per annum

Questions and answers

Currently there are no Q&As for this course. Be the first to ask a question.


CPD Accredited PDF Certificate

Digital certificate - Included

CPD Accredited Hard Copy Certificate

Hard copy certificate - £15.99

A physical, high-quality copy of your certificate will be printed and mailed to you for only £15.99.

For students within the United Kingdom, there will be no additional charge for postage and packaging. For students outside the United Kingdom, there will be an additional £10 fee for international shipping.

QLS Endorsed Hardcopy Certificate

Hard copy certificate - £79

Level 4 QLS Endorsed Hardcopy Certificate


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What does study method mean?

Study method describes the format in which the course will be delivered. At Reed Courses, courses are delivered in a number of ways, including online courses, where the course content can be accessed online remotely, and classroom courses, where courses are delivered in person at a classroom venue.

What are CPD hours/points?

CPD stands for Continuing Professional Development. If you work in certain professions or for certain companies, your employer may require you to complete a number of CPD hours or points, per year. You can find a range of CPD courses on Reed Courses, many of which can be completed online.

What is a ‘regulated qualification’?

A regulated qualification is delivered by a learning institution which is regulated by a government body. In England, the government body which regulates courses is Ofqual. Ofqual regulated qualifications sit on the Regulated Qualifications Framework (RQF), which can help students understand how different qualifications in different fields compare to each other. The framework also helps students to understand what qualifications they need to progress towards a higher learning goal, such as a university degree or equivalent higher education award.

What is an ‘endorsed’ course?

An endorsed course is a skills based course which has been checked over and approved by an independent awarding body. Endorsed courses are not regulated so do not result in a qualification - however, the student can usually purchase a certificate showing the awarding body’s logo if they wish. Certain awarding bodies - such as Quality Licence Scheme and TQUK - have developed endorsement schemes as a way to help students select the best skills based courses for them.